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We are seeking a skilled SDN Technical Support Specialist to provide advanced technical assistance for Software Defined Networking (SDN) solutions. This role involves troubleshooting, incident resolution, and ensuring optimal network performance across global environments. You will collaborate with cross-functional teams to maintain service reliability and deliver exceptional customer experience.
Job Responsibility:
Deliver expert-level technical support for SDN platforms and related network technologies
Diagnose and resolve complex incidents within agreed SLAs
Collaborate with engineering teams to implement fixes and enhancements
Monitor network health and proactively identify potential issues
Document solutions and contribute to knowledge base for continuous improvement
Requirements:
Strong understanding of SDN concepts, protocols, and architecture
Hands-on experience with SDN controllers and virtualised network functions
Proficient in troubleshooting network issues and root cause analysis
Excellent communication and collaboration skills
Ability to work in a fast-paced, global environment
What we offer:
Opportunity to work on cutting-edge SDN technologies in a global organisation
Exposure to large-scale network environments and innovative projects
Collaborative culture that values learning and growth