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Scrum Master

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Barclays

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Location:
United Kingdom , Knutsford ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking an experienced Scrum Master to join Cross Product Servicing within Customer Care. In this role, you will support one or more delivery teams focused on customer servicing capabilities across multiple products and journeys. You will coach teams in Agile ways of working, facilitate core ceremonies, and help ensure delivery commitments are clearly visualised through dashboards, providing transparency on performance and progress. Working closely with Product Owners, Engineers, and broader Customer Care stakeholders, the role supports continuous improvement, predictable delivery, and adherence to governance and control standards within a regulated environment.

Job Responsibility:

  • Facilitates and supports Agile teams by ensuring they follow Scrum principles
  • To remove obstacles, enhance team collaboration, and ensure smooth communication, enabling the team to focus on delivering high-quality, iterative results
  • Facilitate Scrum events, promote continuous improvement, and act as a bridge between the team and external stakeholders
  • Facilitate Events: Facilitate events, as needed, and ensure that all events take place and are positive, productive, and kept within the timebox
  • Support Iteration Execution: Ensure quality of ceremony artefacts and continuous customer value through iteration execution, maintain backlog refinement, and iterate on stakeholder feedback
  • Optimize Flow: Identify and facilitate the removal of conflict impacting team flow, utilizing metrics to empower the team to communicate effectively, making all work visible
  • Mitigate Risks: Identify and escalate risks to remove impediments and shield the Squad from interruptions
  • Build High-Performing Teams: Foster and coach Agile Team attributes and continuous improvement, encourage stakeholder collaboration, deputise ‘in the moment leadership’, and drive high-performing team attributes
  • Stakeholder Management: Facilitate stakeholder collaboration (e.g., business stakeholders, product teams, vendors) and build trust with stakeholders
  • Governance and Reporting: Ensure data quality and provide representation at required governance forums, if applicable

Requirements:

  • Expertise in Agile frameworks and best practices, with the ability to design and implement these within a large organisation
  • Possess skills in conflict resolution, continuous improvement, and team empowerment
  • Proven history of building trust with a team and stakeholders and driving continuous improvement towards strategic business goals
  • Facilitating Scrum ceremonies, including Daily stand-ups, Sprint planning, Backlog refinement, Sprint reviews, Retrospectives
  • Demonstrate ability to balance Scrum processes with flexibility to meet project needs
  • Certified Scrum Master (CSM) or equivalent certification
  • Strong experience in project management, stakeholder management and planning as well as job-specific technical skills
What we offer:
  • Hybrid working
  • Structured approach to hybrid working with fixed, ‘anchor’, days
  • Supportive and inclusive culture and environment
  • Flexible working arrangements
  • Onsite gym
  • Many clubs and groups
  • Immersive events (e.g., firework displays, gigs, diverse celebrations, art & crafts sessions)
  • Shuttle bus from local bus, tram, and train stations on weekdays

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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