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Alight is hiring a Business Technical Analyst / Scrum Master to join our Retiree Health Solutions business unit. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions. The Business Technical Analyst / Scrum Master is responsible for working with a team and stakeholders to gather, capture, and groom requirements, develop acceptance criteria, and assist user testing to ensure a quality product is delivered for one or more product teams.
Job Responsibility:
Facilitate Agile ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives
Guide and coach the Scrum team on Agile principles and best practices
Remove impediments and blockers to ensure smooth project delivery
Collaborate with the Product Owner(s) to manage and prioritize the product backlog
Liaisons between Business Product Owner(s) and Technology Development team(s)
Leads business requirement discussions based on priority set by the Product Owner
manage capture of materials and documentation as needed by the team to support successful delivery
Supports and coordinates User Acceptance testing
Foster a culture of continuous improvement by encouraging feedback and process refinement
Promote team accountability and ownership of deliverables
Ensure alignment with organizational goals and Agile standards
Documents requirements (user stories), functional and nonfunctional, for existing and new products, to pass on knowledge to the technology delivery team
Answers questions and works closely with the project team and business team throughout development
Applies and adapts agile values and principles with the team to improve workflow, identify lessons learned, evaluate completed tasks, and make process improvements based upon successful and unsuccessful project elements
Develops best practices to share
Serves as an escalation point for issues requiring functional engagement
Requirements:
Bachelor’s degree in computer science, Information Technology, Business or related field
Certified Scrum Master (CSM) or Professional Scrum Master (PSM) or SAFe Scrum Master certification (preferred)
Proficiency in Agile tools such as Jira, Azure DevOps
Understanding of software development lifecycle (SDLC) and DevOps Practices
Strong understanding of Business Systems and Customer Relationship Management software, particularly Microsoft Dynamics CRM, preferred
Strong facilitation, conflict resolution and problem-solving skills
Excellent communication and stakeholder management abilities
Ability to drive team collaboration and foster a high-performing Agile culture
Excellent analytical and critical thinking skills
Strong facilitation skills in leading planning meetings, reviews, and retrospectives
Good interpersonal skills and ability to work with diverse and remote teams
Ability to structure and communicate needs, requirements, and solutions in a business context for business stakeholders
Experience as a Business Analyst including understanding of business requirements gathering and business analysis referring to existing documentation and processes
Experience in analyzing business requirements at all stages of software development
Exposure in functional, integration, regression and user acceptance testing of applications
5+ years of experience as a Scrum Master in Agile environments for a product focused delivery team
Proven track record of successfully delivering projects using Scrum methodologies
Experience working with cross-functional and distributed teams
Experience in Health Insurance Technology Solutions
Domain expertise in IT, software development, or relevant industry sectors
Experience in coordinating and managing teams to develop functional designs that satisfy the user requirements
Successful track record of delivering technology projects of very high complexity
Nice to have:
Exposure and understanding of Medicare domains of the health insurance industry for appointments and enrollments
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