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A Screening Solutions Specialist (SSS) is a front-line position in the fight against cancer. The SSS will drive product growth of Cologuard in medical practices to meet sales goals within the assigned geography and deliver diagnostic solutions by establishing the importance of Colorectal Cancer (CRC) diseases and screening. This role aims to enhance customer relationships to drive growth and revenue while enhancing the system of care and deliver improved patient outcomes through integration of Exact Science’s solutions.
Job Responsibility:
Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science’s solutions
Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines
Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points
Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team
Develop and implement business and account plans to increase the visibility and awareness of the Company’s products and maximize opportunities and sales growth
Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care
Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing
Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids
Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities
Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences
Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences
Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support
Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs
Ensures that the team conducts business to the highest ethical and professional standards, consistent with Exact Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork
Strong verbal and written communication skills including strong questioning and listening skills
Confident, professional, and creditable presence
Strong presentation skills: ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions
Excellent interpersonal, time management and organizational skills
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Support and comply with the company’s Quality Management System policies and procedures
Maintain regular and reliable attendance
Ability to act with an inclusion mindset and model these behaviors for the organization
Ability to work designated schedule
Ability to work nights and/or weekends, as needed
Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day
Ability to work on a computer and phone simultaneously
Ability to travel locally on a daily basis, and at times, overnight travel may be required based on the territory and/or business needs
Requirements:
Bachelor's degree Sales, Business Management, Marketing or, Science, or any other related field or 4 years relevant experience in lieu of degree
2+ years of previous sales, inside sales or account management experience OR 1+ years of previous sales experience plus 1+ years of experience in a healthcare setting or other field related to the essential duties of the role OR Completion of active-duty military service as a Junior Officer or above (Candidates may still be involved with military reserves)
Possession of a valid driver’s license
no suspended, revoked, surrendered, invalid, etc. allowed
No more than two moving violations, events, or accidents within the last 36 months
No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months
No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability
Ability to meet any requirements set by healthcare facilities for access to those facilities (e.g. vaccination requirements, mask requirements, etc.)
Demonstrated ability to perform the essential duties of the position with or without accommodation
Legal authorization to work in the country of employment without current or future sponsorship
Nice to have:
2+ years of experience in sales of medical devices or diagnostics
Experience working with primary care physicians targeted customers
Background in commissioned, tangible product sales
Expertise in computer technology that is specific to sales
Proficiency in MS Excel, Word, Outlook and Customer Relationship Management (CRM) tool
Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and mediate disagreements
Effective organizational and proactive problem-solving skills
Ability to work confidently in an environment of complexity and ambiguity
Ability to create value for others through the presentation of new processes and concepts
Able to productively and proactively contribute to a team environment, while demonstrating ability to manage workload and priorities independently
Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment
Ability to work on telephone and on a computer simultaneously
What we offer:
paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
a retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage