Screening Coordinator Job at Clinical Trial Media (Hauppauge)

Job Description

Clinical Trial Media is seeking a Screening Coordinator who is passionate about excellent customer service and able to work in a fast-paced, collaborative environment. In this role you will be reaching out to patients inviting them to speak with a Nurse Coordinator to determine if they are eligible to participate in a clinical trial. You must be detail-oriented with a strong sense of urgency and able to accurately represent the voice of our brand. You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player with a “can-do” attitude. We are looking for individuals who are caring, friendly, and hard-working to join our team.

Job Responsibility

Initiate outbound phone calls to potential clinical trial patients and warm transfer those that are reached to the Nurse Coordinators in the Contact Center. Follow processes to disposition the outbound call appropriately when unable to reach the potential patient
Initiate outreach outside of the phone system through email, text message, and future channels in an effort to engage potential patients to call us to initiate our screening process
Utilize approved scripting and possess the ability to display soft skills to encourage potential patients to speak with a Nurse Coordinator
Provide exceptional customer service by interacting with potential patients, while diligently coordinating secondary screening appointments on behalf of nurse recruitment team
Carefully track, revise, and document the progress of execution of communications plans, with the goal of providing resolution for each potential study candidate
Ongoingly provide leadership with useful feedback and mitigation strategies for platform and/or process improvements. Recommend changes to processes to continuously improve and increase potential patient reach rate
Utilize multiple software systems simultaneously to initiate and document the outcome of each interaction
Ability to learn new systems and tools quickly
Ability to meet productivity and quality standards within 90 days of start date
Other duties as assigned

Requirements

High school diploma or equivalent
One-year prior contact center experience preferred
Possess a can-do attitude, a mission-driven work ethic, and an entrepreneurial-minded attitude are keys to finding success
Accountable and results driven, and a ‘sales-mindedness’ professional demeanor
Ability to listen and react with compassion – all while staying within the appropriate and approved program parameters
Hunger, determination, result and detail orientation, and excellent time management skills
Being able to multi-task across communications platforms and technical platforms simultaneously
Being able to manage large volumes of varied communications in a timed manner with daily completion goals
Receptive to constructive feedback and flexible in adapting to change
Tech savvy and willingness to learn
Excellent verbal and written communication skills
Being comfortable with verbal communications among internal teams and potential study candidates

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Screening Coordinator

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