Schools Support Analyst

• Provide telephone, remote and onsite support across the entire range of supported MIS software modules
• Complete relevant documentation and service desk calls in accordance with the MIS SLA which is in place
• Be responsible for the support of the MIS Systems
• Upgrade and installation of ESS software, including implementing and co-ordinating new systems as necessary
• Maintain a high level of expertise with MIS products both those that are currently in widespread use and others that may become significant for the work of schools
• Create or develop training and support materials for supported MIS software and ensure that these are kept up-to-date and regularly reviewed
• Help deliver training courses in a range of software modules to a high standard monitored by course evaluation questionnaires
• Promote the effective use of MIS to raise standards in schools and make recommendations for improvement
• Support the team with delivering training courses / webinars

• A minimum of 3 years experience working with MIS (Sims, FMS and Arbor) solutions in a school or support team
• Experience of delivering training courses
• Good understanding of MIS and IT support issues
• Good knowledge of Microsoft Office
• Experience of providing support, advice and training in the use of MIS systems
• Knowledge of schools procedures, working practices and statutory requirements
• Relevant experience in the education sector preferred
• Excellent customer relationship skills
• Ability to communicate clearly both in writing and orally to different audiences
• Ability to prepare and run effective training courses
• Ability to work on own initiative and a part of a team
• Ability to work flexibly and respond to changing solutions
• Ability to identify problems and implement solutions
• Ability to respond to the changing needs and priorities within the education environment
• Ability to write clear concise instructions/training manuals

Relevant experience in the education sector preferred

• Enhanced Pension Scheme
• Health Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
• 25 days annual leave (with the option to buy more)