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This leading specialist travel company are passionate about providing meaningful, inspiring and innovative holidays & educational trips to a range of destinations chosen by their team of experts who have first hand, in depth product knowledge. They now have a vacancy for a School Travel Specialist to deal with travel enquiries received over the phone and by email from schools and manage the enquiry from start to finish, providing exceptional service throughout. Salary £30k plus commission, hybrid working (2 days office based) and generous company benefits.
Job Responsibility:
Deal with enquiries and handle reservations over the phone, email and occasionally in person, providing comprehensive destination advice and aiming to upsell and achieve revenue targets
Work with teachers to ensure the school groups receive the full benefit of learning outside of the classroom and maximising the educational aspect of the destination, specialising in geography or language trips
Respond to correspondence to manage enquiries and deal with any issues arising
Regular quote follow up to maximise sales conversion
Deliver destination / product presentations to schools in person and or virtually, out of hours if required
Produce accurate quotes, confirmations and invoices
Provide cover on the emergency phone rota
Requirements:
Proven travel sales experience preferably within tour operations / educational travel OR as a teacher of geography or humanities
Flexible approach with an ability to thrive in a busy, fast paced role, effectively managing and prioritising workload
Excellent attention to detail and accuracy with strong numerical ability
Strong interpersonal and communication skills with excellent teamwork
Exceptional customer service focus
Able to demonstrate Influencing and negotiating skills
Excellent spoken and written English
Practical experience using Microsoft Word, Excel and Outlook
What we offer:
Commission
Discounted travel
Health cash plan
Subsidised gym membership
Wide range of well being initiatives & social events