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School ICT Engineer

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Blenheim Chalcot

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Location:
United Kingdom , Sefton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Schools ICT Engineer is a vital role within Agilisys and this role will deliver high availability services to support a wide range of users within the schools. This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. The role will include regular engagements with client staff, students and visitors to the school and colleagues with different skill levels; thus excellent interpersonal skills are absolutely essential. The teams ensure that challenging KPIs and SLAs are achieved by delivering fast and effective results.

Job Responsibility:

  • Dealing with enquiries from customers face to face and via telephone, email and online
  • Ensuring that incidents are logged and recorded and then dealt with in a timely manner
  • Deliver quality customer service at all times
  • Work on and resolve incidents and requests raised for schools
  • Onsite and remote support
  • Build and deploy end-user devices to students and staff
  • Installing applications onto user devices
  • Addressing requests for assistance with printers and other equipment
  • Undertaking essential administrative tasks such as asset management and technical documentation
  • Technical support of dedicated MIS software used in schools
  • Daily monitoring of Backup progress and resolution of associated problems
  • Help and guide with cyber security in line with Department for Education standards and guidelines

Requirements:

  • Knowledge of Microsoft products, Windows 10 and 11 (and Server operating systems)
  • Remote access technologies
  • Knowledge of mixed Apple, Google and Microsoft infrastructure
  • Good communication skills – verbal & written
  • A proven track record of delivering work to deadlines
  • Hardware and software support – PCs, printers, projectors
  • Networking fundamentals
  • Microsoft 365
  • Backup solutions such as Redstor, Veeam and Backup Exec
  • Excellent customer service skills
  • Ability to accurately analyse and assess problems
  • Ability to prioritise tasks and manage own time effectively
  • Ability to work to deadlines
  • Some experience of working in a customer service environment
  • Supporting clients face to face and remotely with IT usage
  • Knowledge of desktop and portable IT equipment, software and hardware
  • Understanding of multi-functional printers, and their integration into an operational environment
  • Ability to build and test user devices in a range of operating system environments
  • Some knowledge of Apple equipment and their use in a networked environment
  • Self-motivated and keen to learn new skills and technologies
  • Good time management and planning skills
  • Keen interest in ICT and delivering high quality services
  • Effective team player
  • Willing to take responsibility to resolve issues
  • Excellent attendance record in previous employment
  • Full, Clean driving license and own car
  • An Enhanced DBS check will be obligatory

Nice to have:

  • Microsoft SQL 2008-2016 Server
  • SIMS and FMS school MIS software
  • Some experience of ICT in education
What we offer:
  • Enhanced Pension Scheme
  • Health Insurance
  • Life Assurance
  • Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
  • 25 days annual leave (with the option to buy more)

Additional Information:

Job Posted:
December 27, 2025

Work Type:
On-site work
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