School ICT Engineer Job at Blenheim Chalcot (Sefton)

Job Description

The Schools ICT Engineer is a vital role within Agilisys and this role will deliver high availability services to support a wide range of users within the schools. This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. The role will include regular engagements with client staff, students and visitors to the school and colleagues with different skill levels; thus excellent interpersonal skills are absolutely essential. The teams ensure that challenging KPIs and SLAs are achieved by delivering fast and effective results.

Job Responsibility

Dealing with enquiries from customers face to face and via telephone, email and online
Ensuring that incidents are logged and recorded and then dealt with in a timely manner
Deliver quality customer service at all times
Work on and resolve incidents and requests raised for schools
Onsite and remote support
Build and deploy end-user devices to students and staff
Installing applications onto user devices
Addressing requests for assistance with printers and other equipment
Undertaking essential administrative tasks such as asset management and technical documentation
Technical support of dedicated MIS software used in schools
Daily monitoring of Backup progress and resolution of associated problems
Help and guide with cyber security in line with Department for Education standards and guidelines

Requirements

Knowledge of Microsoft products, Windows 10 and 11 (and Server operating systems)
Remote access technologies
Knowledge of mixed Apple, Google and Microsoft infrastructure
Good communication skills – verbal & written
A proven track record of delivering work to deadlines
Hardware and software support – PCs, printers, projectors
Networking fundamentals
Microsoft 365
Backup solutions such as Redstor, Veeam and Backup Exec
Excellent customer service skills
Ability to accurately analyse and assess problems
Ability to prioritise tasks and manage own time effectively
Ability to work to deadlines
Some experience of working in a customer service environment
Supporting clients face to face and remotely with IT usage
Knowledge of desktop and portable IT equipment, software and hardware
Understanding of multi-functional printers, and their integration into an operational environment
Ability to build and test user devices in a range of operating system environments
Some knowledge of Apple equipment and their use in a networked environment
Self-motivated and keen to learn new skills and technologies
Good time management and planning skills
Keen interest in ICT and delivering high quality services
Effective team player
Willing to take responsibility to resolve issues
Excellent attendance record in previous employment
Full, Clean driving license and own car
An Enhanced DBS check will be obligatory

Nice to have

Microsoft SQL 2008-2016 Server
SIMS and FMS school MIS software
Some experience of ICT in education

What we offer

Enhanced Pension Scheme
Health Insurance
Life Assurance
Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
25 days annual leave (with the option to buy more)

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School ICT Engineer

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