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This role supports the effective delivery of BRE’s Sustainable Products schemes, ensuring robust governance, high‑quality service and smooth day to day operations. This role works closely with the Sustainable Products Team Leader and wider teams to maintain scheme credibility, manage customer interactions, and support continuous improvement.
Job Responsibility:
Support daily operational activities across the Sustainable Products portfolio, including assessment liaison, database updates and handling general enquiries
Manage pre‑certification and post verification reviews to ensure compliance with relevant scheme standards
Oversee licence and membership renewals and maintain accurate financial recording and reporting
Coordinate customer communications, fostering strong relationships and ensuring timely responses in line with SLAs
Monitor and analyse customer data to inform improvements to service delivery and the customer experience
Identify and implement procedural enhancements to strengthen governance and operational processes
Collaborate with colleagues to resolve customer questions, concerns, or complaints efficiently
Maintain personal competency and mandatory training requirements
Requirements:
Experience delivering high‑quality service within a customer focused environment, with the ability to interpret and respond to customer needs
Strong communication and interpersonal skills, with confidence using MS Teams and video conferencing tools
Proficiency in MS Excel/Office and the ability to quickly learn and work with new software systems
A proactive and self‑motivated approach, with strong organisational skills and the ability to manage multiple tasks
Ability to work both independently and collaboratively within a wider team
High attention to detail and commitment to maintaining accurate records and robust processes
Nice to have:
Knowledge of certification or verification scheme operations
Understanding of standards related to certification, verification, construction products, or sustainability in the built environment
Familiarity with ISO or CEN standards or experience with software‑as‑a‑service environments
What we offer:
Pension scheme – 5% employer-matched contribution
Life assurance – 4x your basic salary
Enhanced maternity package
HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
Learning & development – Free access to BRE Academy and our online learning platform