Scheme Housing Officer Job at Social Value Portal Ltd (London)

Scheme Housing Officer

Social Value Portal Ltd

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

18491.00 GBP / Year

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Job Description:

Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the London region. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered, Extra Care and over-55s schemes, during times of leave or sickness. Your responsibilities will include offering a front-line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities.

Job Responsibility:

Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice
Deliver the service in line with agreed parameters for the role
Conduct assessments of risk and need and provide personalised support to residents
Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement
Work closely with other agencies to ensure residents are able to access a full range of services and support
Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required

Requirements:

Full clean UK driving licence with access to your own vehicle
Willing to work 5 days a week on schemes
Understanding of the diverse needs of older people
Exceptional customer service skills
Ability to work collaboratively under pressure
Ability to use the stairwell in carryout their duties i.e. compliance and Health & Safety checks
Able to develop partnership working internally and with other agencies to generate effective solutions to problems
Ability to manage time & tasks effectively, work well under pressure both individually and in a team
Customer-focused and experience of providing excellent customer care
Able to take responsibility for a scheme, the residents who live there and the service provided to them
Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety
Able to receive and respond to customer feedback and complaints professionally at all times
A commitment to taking personal responsibility for sharing information

What we offer:

Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailers discounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working

Additional Information:

Job Posted:
March 13, 2026

Expiration:
March 20, 2026

Employment Type:

Parttime

Work Type:

On-site work

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