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We are currently recruiting for a Scheme Housing Officer to provide frontline housing management and support services across Independent Living, Sheltered, Extra Care, and Over-55s schemes in South East London. Reporting to a Team Manager, you will support older residents to live independently within safe, well-managed, and active communities.
Job Responsibility:
Deliver effective housing management and support services to older residents
Provide a visible presence across schemes to ensure safety and wellbeing
Manage tenancies in line with policies, procedures, and service standards
Support residents with housing-related issues and signpost to relevant services
Build strong partnerships with internal teams and external agencies
Handle customer feedback and complaints professionally
Ensure schemes are safe, compliant, and well maintained
Requirements:
Experience within care, support, sheltered housing, or housing-related support services
Understanding of the diverse needs of older people
Strong communication skills (face-to-face, phone, email, written)
Full UK driving licence with access to a vehicle or ability to travel effectively via public transport
Nice to have:
Experience working with older people in sheltered or supported housing environments
Knowledge of relevant legislation and good practice