Scheduling Team Leader Job at 360 Resourcing Solutions (Ross-on-Wye)

Scheduling Team Leader

Keep a national operation moving. Lead the plan that protects water quality. Are...

Location

United Kingdom , Ross-on-Wye

Salary:

28000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in planning, logistics, scheduling, or a similar coordination role
Exceptional organisational skills with the ability to juggle multiple priorities
Confident, professional communicator with strong written and verbal skills
Customer-focused mindset with a calm, solutions-driven approach
Comfortable working under pressure and meeting tight deadlines
Strong IT skills, including Microsoft Word, Excel, and Outlook

Job Responsibility

Create and manage regional schedules using in-house planning software, optimising routes to reduce mileage and maximise time on site
Allocate suitably trained staff and ensure full coverage for holidays, sickness, and other absences
Act as the key liaison between regional operational teams, management, clients, and technicians – handling queries and providing clear updates
Dynamically adjust schedules to accommodate emergency reactive works when required
Raise and prioritise work requests, schedule planned maintenance, and manage follow-up actions
Resolve issues, address conflicts, and deliver solutions to complex scheduling challenges
Collaborate with other Regional Lead Schedulers and support wider scheduling teams to ensure monthly targets are achieved

What we offer

Pension scheme
Paid annual leave — e.g., 25 days holiday plus bank holidays
Company Sick Pay Scheme
Access to Kinhub (wellbeing & financial support)
Reward Gateway — exclusive employee discounts with hundreds of retailers
Free eye test — every 2 years to support your health
On-site parking — where available, for ease of commuting
Inclusive Culture — HSL promotes equal opportunity and values diversity in team members

Fulltime

Scheduling Team Leader

Are you a natural leader who thrives on inspiring others and driving success? Do...

Location

United Kingdom , Bridgwater

Salary:

30000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Prior experience leading and managing an effective team
Strong interpersonal skills and ability to build relationships
Customer focus and commitment to delivering high-quality service
A quick learner who excels working in a fast-paced environment
Can react quickly to queries/issues and respond appropriately
Excellent IT and communication skills
Effective planning and organising abilities
High level of accuracy
Ability to initiate process improvement changes

Job Responsibility

Empower Sales with quick, accurate info-literature, specs, certifications
Drive efficiency and proactive workflows across Customer Service & Scheduling
Partner with Operations to hit KPIs and SLAs while streamlining processes
Own shared inboxes-organised responsive, and under control
Resolve customer issues fast or escalate to the right contact
Process orders flawlessly via phone and email, following company standards
Manage internal workflows and customer SLAs with precision
Schedule smart-book reactive and planned work to the right tech, every time
Optimise technician days for maximum productivity and efficiency
Keep jobs on track-meet KPIs or escalate when needed

What we offer

22 days annual leave plus Bank Holidays
Free parking
Cycle to Work scheme
Company Pension (4% employer / 5% employee)
Supportive and collaborative team
Forward-thinking and rapidly growing business

Fulltime

Scheduling Team Leader

Keep a national operation moving. Lead the plan that protects water quality. As ...

Location

United Kingdom , Ross-on-Wye

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in planning, logistics, scheduling, or a similar coordination role
Exceptional organisational skills with the ability to juggle multiple priorities
Confident, professional communicator with strong written and verbal skills
Customer-focused mindset with a calm, solutions-driven approach
Comfortable working under pressure and meeting tight deadlines
Strong IT skills, including Microsoft Word, Excel, and Outlook

Job Responsibility

Create and manage regional schedules using in-house planning software, optimising routes to reduce mileage and maximise time on site
Allocate suitably trained staff and ensure full coverage for holidays, sickness, and other absences
Act as the key liaison between regional operational teams, management, clients, and technicians – handling queries and providing clear updates
Dynamically adjust schedules to accommodate emergency reactive works when required
Raise and prioritise work requests, schedule planned maintenance, and manage follow-up actions
Resolve issues, address conflicts, and deliver solutions to complex scheduling challenges
Collaborate with other Regional Lead Schedulers and support wider scheduling teams to ensure monthly targets are achieved

What we offer

Full training and clear career development pathways
Opportunities to gain industry-recognised qualifications
25 days annual leave + bank holidays
Company pension scheme & sick pay scheme
Free eye test every 2 years
Access to Kinhub (wellbeing & financial support)
Discounts with hundreds of retailers via Reward Gateway

Scheduling Team Leader

Keep a national operation moving. Lead the plan that protects water quality. We’...

Location

United Kingdom , Ross-on-Wye

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in planning, logistics, scheduling, or a similar coordination role
Exceptional organisational skills with the ability to juggle multiple priorities
Confident, professional communicator with strong written and verbal skills
Customer-focused mindset with a calm, solutions-driven approach
Comfortable working under pressure and meeting tight deadlines
Strong IT skills, including Microsoft Word, Excel, and Outlook

Job Responsibility

Create and manage regional schedules using in-house planning software, optimising routes to reduce mileage and maximise time on site
Allocate suitably trained staff and ensure full coverage for holidays, sickness, and other absences
Act as the key liaison between regional operational teams, management, clients, and technicians – handling queries and providing clear updates
Dynamically adjust schedules to accommodate emergency reactive works when required
Raise and prioritise work requests, schedule planned maintenance, and manage follow-up actions
Resolve issues, address conflicts, and deliver solutions to complex scheduling challenges
Collaborate with other Regional Lead Schedulers and support wider scheduling teams to ensure monthly targets are achieved

What we offer

Full training and clear career development pathways
Opportunities to gain industry-recognised qualifications
25 days annual leave + bank holidays
Company pension scheme & sick pay scheme
Free eye test every 2 years
Access to Kinhub (wellbeing & financial support)
Discounts with hundreds of retailers via Reward Gateway

Customer Service Team Leader

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

New

Data Centre Team Leader

The Data Centre Team Leader is a key position in managing and providing support ...

Location

United Kingdom , North Acton

Salary:

42000.00 - 45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience working in banking IT environment
Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Extensive knowledge/ experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Ability to work under pressure
Expert knowledge of Asset Management Systems
Expert knowledge of Ticketing Systems

Job Responsibility

Device provisioning and change execution
Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures
Connectivity testing for all installations (end-device patching)
Change record ownership for new installs and server move activities
Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions
Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres
Swap out small, racked network devices
Decommissions & disposals
Approve change record for phase 1 (cool off) & 2 (physical) changes
Remove equipment to secure store area

Fulltime

New

Care Team Leader

The primary purpose of the Contact Centre Team Leader is to manage, guide, and s...

Location

Albania , Tirane

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor’s degree
Flexible to work with a rotating shift system
Ability to work individually or as part of a team
Experience in a customer service role
Knowledge of CRM systems and customer service tools

Job Responsibility

Lead, manage, and develop a team of contact center agents to ensure high levels of performance and engagement
Provide ongoing coaching, feedback, and support to ensure agents meet individual and team goals
Conduct regular performance reviews and set development plans for team members
Foster a positive and motivated work environment through consistent encouragement and leadership
Oversee daily operations to ensure team efficiency, quality, and productivity standards are consistently met
Ensure the team adheres to operational guidelines, policies, and procedures
Manage team schedules, resources, and workload to meet service level agreements (SLAs) and KPIs
Monitor real-time performance metrics and implement corrective actions as needed to optimize team output
Serve as the first point of contact for escalated customer issues, ensuring swift and effective resolution
Ensure customer interactions are handled in a professional and efficient manner, consistently delivering a high-quality customer experience

What we offer

All Necessary Devices: From laptops to mobile devices
Health & Life Insurance
Additional Compensation Based on Performance
Private Pension

Fulltime

New

Team Leader

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico...

Location

United States , Martinsville

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

1-2 years call center experience as a team leader or at least six months (6) experience within TIP as a Team Leader, specializing in Customer Care and / or Marketing and Sales and/or Technical support operations
Working knowledge of call center operations and organization required
Prior knowledge of client-specifics (i.e. nature of account, metrics, client applications, etc…) preferred. Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.)
Supervisory and people-management skills
Project management skills
Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence
planning, organizing and coordination skills
Adaptive to changing work schedules and working hours
Active listening skills
Operates with minimal supervision

Job Responsibility

Accomplishes all of the roles and responsibilities of a Team Leader, including but not limited to, leading and managing a team of CSR's in the optimal execution of call center operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis. Conducts Performance Management activities, supports CSR's/TSR's on their calls, handles escalations, prepares reports and works with other team members for team and program initiatives
Act as operations prime in the absence of Operations Managers related to management of day to day operations, including but not limited to , stakeholder management to facilitate issue resolution and making certain that client KPIs, goals, and targets are met
Act as a liaison for both internal and external groups for program initiatives. Help create, launch and drive critical account initiatives and programs
Be a mentor to other Team Leaders
Act as a catalyst for Peer-to-Peer Development
Support complex and/or multiple products/LOB’s/queues and/or manage and/or support resolution/escalation/coach teams and other specialized functions
Coordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition. Requests for overtime or 6th day work in order to meet service metrics by efficiently handling the forecast and / or spikes in call volumes
Ensures that all Company and / or Client updates are cascaded to all individuals in the program by conducting regular meetings with Team Leads. Disseminates information in a timely manner, taking into consideration information sensitivity and confidentiality
Liaisons with Top Management and the Client regarding the program’s performance. Analyzes the necessary information (i.e. top and bottom performing teams / agents) and translates this to tangible and relevant data on program performance
Facilitate on-boarding of new team members including Operations Orientation

Fulltime

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Scheduling Team Leader

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