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Scheduling Team Leader

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Office Angels

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Location:
United Kingdom , Bridgwater

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

30000.00 - 32000.00 GBP / Year
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Job Description:

Are you a natural leader who thrives on inspiring others and driving success? Do you bring unstoppable energy, ambition, and a passion for achieving results? If that sounds like you, we've got an opportunity you won't want to miss! We are seeking a well-organised and driven Team Leader who thrives on being a supportive, patient and successful leader to join a highly established and growing business in Bridgwater. As well as working alongside a busy Customer Service and Scheduling team, you will inspire the team of 4 to deliver exceptional results whilst maintaining a high level of customer service. You will lead by example, drive performance and support your team in achieving targets and building strong relationships with the technicians and customers.

Job Responsibility:

  • Empower Sales with quick, accurate info-literature, specs, certifications
  • Drive efficiency and proactive workflows across Customer Service & Scheduling
  • Partner with Operations to hit KPIs and SLAs while streamlining processes
  • Own shared inboxes-organised responsive, and under control
  • Resolve customer issues fast or escalate to the right contact
  • Process orders flawlessly via phone and email, following company standards
  • Manage internal workflows and customer SLAs with precision
  • Schedule smart-book reactive and planned work to the right tech, every time
  • Optimise technician days for maximum productivity and efficiency
  • Keep jobs on track-meet KPIs or escalate when needed
  • Collaborate with field teams to improve and simplify processes
  • Own the customer journey-from first contact to final resolution

Requirements:

  • Prior experience leading and managing an effective team
  • Strong interpersonal skills and ability to build relationships
  • Customer focus and commitment to delivering high-quality service
  • A quick learner who excels working in a fast-paced environment
  • Can react quickly to queries/issues and respond appropriately
  • Excellent IT and communication skills
  • Effective planning and organising abilities
  • High level of accuracy
  • Ability to initiate process improvement changes
What we offer:
  • 22 days annual leave plus Bank Holidays
  • Free parking
  • Cycle to Work scheme
  • Company Pension (4% employer / 5% employee)
  • Supportive and collaborative team
  • Forward-thinking and rapidly growing business

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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