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Scheduling Team Lead

United Kingdom, Stratford 34000.00 GBP / Year · Job Posted February 20, 2026
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Job Description

You will be responsible for managing the day-to-day scheduling/administration of the reactive and or planned repairs service in such a way that the performance customer service targets are continuously met.

Job Responsibility

  • Manage all resource planning activities to ensure maximum efficiency
  • Enable K.P.I’s to be met weekly by ensuring all jobs and appointments are met
  • Check K.P.I performance weekly and analyse service failures to implement solutions
  • Audit performance weekly and any errors bought to your team’s attention. (These must be kept for monitoring purpose.)
  • All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes above
  • Providing customer service to residents and customers
  • Dealing with queries from residents, changing appointments
  • Arranging appointments for residents
  • Assist when required to undertake customer satisfaction surveys
  • Attend meetings as requested and deliver service updates to your team at your internal meetings
  • Participate in ensuring a positive team spirit within contract
  • Making sure ID badges are worn and office attire is correct at all times
  • Follow the company’s policies and procedures at all times
  • Cooperate with colleagues from other Departments in a timely manner if and when necessary
  • Assisting with people management issues
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

Requirements

  • Call centre environment
  • Maintenance/ repairs background
  • Excellent Telephone Manner
  • Customer Service focused
  • Excellent Communication skills
  • Ability to identify problems
  • Ability to identify customers’ needs
  • Willing to go the extra mile to deal with a difficult situation
  • Ability to prioritise issues
  • Ability to meet tight deadlines
  • Ability to work under pressure
  • Attention to detail
  • Team player
  • People Management

What we offer

  • 25 days’ annual leave + bank holidays
  • Long-service awards recognising key milestones
  • Perkbox: discounts on coffee, cinema, travel, wellbeing and more
  • 1 paid volunteer day per year
  • Training, support and progression — AxisCLC promotes from within
  • Inclusive culture with a focus on wellbeing, teamwork and continuous improvement.

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