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Scheduling Receptionist

Mexico, Guadalajara · Job Posted February 18, 2026
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Job Description

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Our Guadalajara, Mexico Team is growing and we're looking for Scheduling Receptionist s to join our Helpware team.

Job Responsibility

  • Answering incoming patient phone calls
  • Scheduling patient appointments for multiple locations
  • Triage patients call efficiently and effectively
  • Effectively answer patient questions with confidence
  • Obtain and enter new patient demographics into EHR Software
  • Assist with incoming patient referrals
  • Providing excellent patient service
  • Perform other duties, as required

Requirements

  • 6-month experience in a customer service role
  • dental or subscription service support experience preferred
  • Fluency in English (C1)
  • Computer Skills

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