Scheduling Manager

• Lead and manage a centralised Scheduling Team, ensuring consistent standards, processes and performance across all contracts
• Ensure operational resources (operatives and subcontractors) are planned and utilised effectively to maximise productivity and first-time fix
• Coach, develop and motivate schedulers to deliver service excellence, performance targets and customer satisfaction
• Act as an escalation point for complex scheduling issues, resident complaints and service failures, driving timely and positive resolution
• Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with contract requirements
• Implement and manage escalation and contingency processes, including support during peak demand or major incidents (including out-of-hours escalation where required)
• Drive continuous improvement within the scheduling function, identifying efficiencies, standardising best practice and improving ways of working
• Monitor performance against KPIs, resource utilisation and service levels, providing insight and recommendations to operational leadership
• Promote strong working relationships with internal stakeholders, clients, supply chain partners and front-line teams
• Support business change initiatives linked to centralisation, systems development and service transformation
• Undertake any other duties relevant to the effective operation of the Scheduling function

• Excellent stakeholder management skills, with the ability to communicate effectively with operatives, operational managers, clients and residents
• Strong problem-solving capability, with a practical and solutions-focused approach to scheduling challenges
• Highly organised, resilient and able to manage a large, fast-moving workload with competing priorities
• Calm, professional and decisive under pressure
• Flexible and adaptable, with the ability to lead through change
• Proven experience in a resource scheduling, planning or operational coordination leadership role, ideally within social housing, repairs or maintenance
• Sound understanding of domestic repairs and maintenance environments
• Experience working with Dynamic Resource Scheduling (DRS) or similar workforce planning systems
• Confident user of Office 365 / Microsoft Office applications

Experience managing teams within a centralised or multi-contract operational model