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Reporting to Logistics Manager, the Scheduling and Logistics Co-ordinator role is to ensure that the operational requirements of our clients are carried out whilst maximizing the company’s commercial objectives and achieving complete customer satisfaction.
Job Responsibility:
Assist with the booking and confirmation of jobs
Communicating with clients predominantly via telephone and also email
All tasks are to be added to the system in a timely manner
Provide support for the Logistics Manager in relation to commercial administration of the business
Process jobs and follow up any questions or queries with the clients
Liaise with the field regarding logistical or onsite queries – should there be problems finding location or gaining access
Liaise with the field to make sure that reports are returned to the office within the client agreement
Monitor urgent surveys being processed
Log all non-conformities and complaint information onto the computer
Assist the Logistics Manager with producing information for the manager
Adhere to policies and procedures relating to health and safety and quality management
Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
Requirements:
Confident phone manner and customer service
Working as part of a team and on your own initiative
Prior experience in scheduling works/ managing diaries or similar desirable
Confident telephone manner
A good geographical knowledge of the UK
Good IT skills including MS Office
Excellent communication skills (internal and external customers) and be personable to build relationships
Confident in the use of the internet to source accommodation and transport
Exceptional organisational skills
An eye for detail
Ability to work as part of a team but also independently when needed
Good problem solving skills
What we offer:
25 days annual leave + bank holidays
Company pension scheme & sick pay scheme
Free eye test every 2 years
Access to Kinhub (wellbeing & financial support)
Discounts with hundreds of retailers via Reward Gateway