Scheduling Assistant, Robert Half

Scheduling Assistant

Robert Half

Location:
United States, Lancaster

Category:
Office Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented Scheduling Assistant II in Lancaster, PA. In this role, you will play a key part in managing customer communications, scheduling appointments, and ensuring the smooth execution of various administrative tasks. This is a long-term position, offering an excellent opportunity for growth.

Job Responsibility:

Respond to customer inquiries and address concerns with clarity and professionalism
Delegate unresolved issues to the appropriate teams or individuals when necessary
Log customer interactions and prepare weekly reports for review
Provide customers with clear instructions regarding pre-job requirements, such as inspection deadlines and necessary preparations
Schedule customer appointments, issue reminders, and confirm arrangements
Maintain detailed records of communications to ensure accurate reporting
Offer scheduling support, including creating work packets and processing bundled job cards
Verify and remove job holds to facilitate workflow
Organize disconnects and assist in closing out work orders
Investigate claims of property damage and coordinate work assignments if liability is determined

Requirements:

Strong customer service skills with the ability to address concerns effectively
Excellent communication abilities, both verbal and written
Proficiency in scheduling appointments and managing reminders
Experience in maintaining accurate logs and records of communications
Familiarity with investigating property claims and determining liability
Capability to assist in creating work packets and processing job-related documents
Knowledge of job scheduling systems and tools
Ability to multitask and prioritize tasks in a fast-paced environment

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan enrollment

Additional Information:

Job Posted:
September 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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