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Scheduling and dispatch agent

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Randstad

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Location:
Canada , Montréal, Québec

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

23.60 CAD / Hour
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Job Description:

Become the Bilingual Scheduling and Dispatch Agent we're looking for in Montreal East or Pointe-Claire! Are you looking for a permanent role where your speed, rigor, and bilingualism are essential? Come thrive as an Assignment Agent within a recognized home care company. Whether you are based in Montreal (East) or Pointe-Claire (West Island), your role is vital: you manage the heart of our operations, the perfect matching between our caregivers and our elderly clients. You will be responsible for orchestrating the logistics of home care services. Concretely, this means: juggling schedules, using our specialized system (Maya) for scheduling/dispatch, and communicating constantly, with patience and resilience, with our caregivers and clientele. You will need to perform under urgency and pressure, meeting clear performance objectives.

Job Responsibility:

  • Mastering Scheduling/Dispatch: manage the full placement process for caregivers
  • Managing Urgency: react quickly to unforeseen events
  • Communicating Effectively: maintain contact with clients and caregivers
  • Detail and Rigor: multitask, handling multiple data streams simultaneously

Requirements:

  • Bilingualism (French/English)
  • Experience in Scheduling or Dispatch
  • Versatility and Speed
  • Rigor
What we offer:
  • Competitive Compensation
  • Performance Bonus: 25% bonus on base salary, paid quarterly
  • Permanent Employment
  • Flexibility (Partial): flexible schedule where you choose your arrival time between 8 a.m. and 9 a.m.
  • Human Environment

Additional Information:

Job Posted:
April 15, 2026

Expiration:
May 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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