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Randstad Logo Randstad · Customer Service

Scheduling and Dispatch Agent

Canada, Montréal 23.00 - 24.00 CAD / Hour · Job Posted June 11, 2026
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Job Description

Become the Bilingual Scheduling and Dispatch Agent we're looking for in Montreal East ! Are you looking for a permanent role where your speed, rigor, and bilingualism are essential? Come thrive as an Assignment Agent within a recognized home care company. Whether you are based in Montreal (East), your role is vital: you manage the heart of our operations, the perfect matching between our caregivers and our elderly clients. You will be responsible for orchestrating the logistics of home care services. Concretely, this means: juggling schedules, using our specialized system (Maya) for scheduling/dispatch, and communicating constantly, with patience and resilience, with our caregivers and clientele. You will need to perform under urgency and pressure, meeting clear performance objectives.

Job Responsibility

  • Mastering Scheduling/Dispatch
  • Managing Urgency
  • Communicating Effectively
  • Detail and Rigor

Requirements

  • Bilingualism (French/English)
  • Experience in Scheduling or Dispatch
  • Versatility and Speed
  • Rigor
  • Hiring is conditional on a criminal background check

What we offer

  • Competitive Compensation: Base salary of $23/hour
  • Performance Bonus: 25% on base salary, paid quarterly, potential total hourly rate up to $29.50/hour
  • Permanent Employment: Stable, full-time position (35 hours/week)
  • Flexibility (Partial): Flexible schedule choosing arrival time between 8 a.m. and 9 a.m.
  • Human Environment: Good-natured team with great cohesion
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