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Morson Talent Logo Morson Talent · IT - Administration

Scheduling Administrator

United Kingdom, Farnborough 16.04 GBP / Hour · Job Posted May 27, 2026
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Job Description

We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.

Job Responsibility

  • Use the Remedy ticketing system to manage and update customer cases
  • Schedule engineers to visit customer properties to replace routers
  • Make outbound calls to customers to confirm availability and arrange suitable appointment times
  • Liaise between customers and field engineers to ensure smooth and timely job completion
  • Update records accurately and maintain clear communication with the wider project team

Requirements

  • Previous call centre experience or experience in a similar role, ideally within the telecoms industry (e.g., BT, Vodafone, TalkTalk, Sky)
  • Confident telephone manner and strong interpersonal skills
  • Ability to work in a fast-paced, high-volume environment
  • Experience using ticketing or scheduling tools – Remedy experience preferred
  • Strong organisational and time-management skills
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