Scheduling Administrator Job at Office Angels (Hove)

Scheduling Administrator

Location

United Kingdom , St Asaph

Salary:

24980.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent written and verbal skills
Willingness to advance internally through self-development and training
Results orientated with a great awareness of team and department goals
Good written communication skills
Adept problem-solving skills
Multitasking
Competent working towards and developing KPI’s
A ‘customer first’ attitude and approach to working
Efficient working with Microsoft Office programmes
A team player that is confident communicating and collaborating with other departments competently

Job Responsibility

Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service
Take ownership of customer problems, solving them at first point of contact and escalating when required
Provide advice and guidance on all GreenThumb treatments dependent on the time of year and weather conditions, always adhering to the GreenThumb method
Work closely with all members of the Scheduling team to ensure customer satisfaction regarding all reschedule requests
Aim to recover any customer expressing dissatisfaction using the GreenThumb recovery process
Work collaboratively as a team to ensure all KPI’s are met
Adhere to all GreenThumb policies and procedures at all times
Act as an ambassador for GreenThumb at all times, championing customer service excellence and exceptional behaviours
Communicate and liaise effectively with all departments to ensure a customer centric approach
Continue to learn about lawncare and GreenThumb’s products and undertake any training that enhances the skills of the role

What we offer

22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cash plan
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown

Fulltime

Scheduling Administrator

We are recruiting for a Scheduling Coordinator to support a large-scale national...

Location

United Kingdom , Farnborough

Salary:

16.04 GBP / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

Previous call centre experience or experience in a similar role, ideally within the telecoms industry (e.g., BT, Vodafone, TalkTalk, Sky)
Confident telephone manner and strong interpersonal skills
Ability to work in a fast-paced, high-volume environment
Experience using ticketing or scheduling tools – Remedy experience preferred
Strong organisational and time-management skills

Job Responsibility

Use the Remedy ticketing system to manage and update customer cases
Schedule engineers to visit customer properties to replace routers
Make outbound calls to customers to confirm availability and arrange suitable appointment times
Liaise between customers and field engineers to ensure smooth and timely job completion
Update records accurately and maintain clear communication with the wider project team

Fulltime

Scheduling Administrator

Location

United Kingdom , St Asaph

Salary:

24980.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent written and verbal skills (E)
Willingness to advance internally through self-development and training (E)
Results orientated with a great awareness of team and department goals (E)
Good written communication skills (E)
Adept problem-solving skills (E)
Multitasking (E)
Competent working towards and developing KPI's (E)
A 'customer first' attitude and approach to working (E)
Efficient working with Microsoft Office programmes (E)
A team player that is confident communicating and collaborating with other departments competently (E)

Job Responsibility

Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service
Take ownership of customer problems, solving them at first point of contact and escalating when required
Provide advice and guidance on all GreenThumb treatments dependent on the time of year and weather conditions, always adhering to the GreenThumb method
Work closely with all members of the Scheduling team to ensure customer satisfaction regarding all reschedule requests
Aim to recover any customer expressing dissatisfaction using the GreenThumb recovery process
Work collaboratively as a team to ensure all KPI's are met
Adhere to all GreenThumb policies and procedures at all times
Act as an ambassador for GreenThumb at all times, championing customer service excellence and exceptional behaviours
Communicate and liaise effectively with all departments to ensure a customer centric approach
Continue to learn about lawncare and GreenThumb's products and undertake any training that enhances the skills of the role

What we offer

22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cash plan
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown

Fulltime

Scheduling Administrator

Are you a highly organised administrator with a knack for scheduling jobs and pl...

Location

United Kingdom , Tunbridge Wells

Salary:

28700.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong organisational and scheduling/planning skills
Sound abilities within Microsoft Office - Word, Excel and Outlook
Excellent communication abilities, both written and verbal
A proactive approach to problem-solving and the ability to work under pressure
A keen eye for detail and a commitment to maintaining high standards
Experience in a similar administrative role within the property or related industry is a plus

Job Responsibility

Works Scheduling/Planning: Allocate the right trades for the job, ensuring they are given appropriate appointment slots and managing appointments geographically for travel efficiency
Immediate Scheduling: Schedule all works orders as soon as they are received through various channels (mailboxes, portal, and interactive planner) to meet target timescales and achieve contractual KPIs
Appointment Monitoring: Keep a close eye on the system to ensure that appointments are honored by the workforce. Manage all system administration, including completions, rejected appointments, and contractor information, promptly reporting any issues to your manager
Customer-Centric Service: Providing customer service and information update to customers
Appointment Coordination: Manage appointments that require multiple trades or subcontractors, ensuring seamless service delivery
Diary Management: Collaborate with the allocated Supervisor to review diaries, ensuring works are ready to commence with pending materials and tests

What we offer

25 days holiday (pro rata)
Bank Holidays
Pension
Life Insurance

Fulltime

Scheduling Administrator

We're currently seeking a proactive and organised Scheduling Administrator to jo...

Location

United Kingdom , Portslade

Salary:

13.00 - 14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in scheduling
Excellent communication and organisational skills
Confident using Microsoft Office and scheduling software
Able to work independently and as part of a team
Available to start immediately

Job Responsibility

Coordinating and scheduling appointments, meetings, and service visits
Managing calendars and updating internal systems
Liaising with clients and internal teams to ensure smooth operations
Handling incoming calls and emails professionally
General administrative support including data entry and document management

What we offer

Potential for permanent employment

Fulltime

Scheduling Administrator

We're currently seeking a proactive and organised Scheduling Administrator to jo...

Location

United Kingdom , Portslade

Salary:

13.00 - 14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in scheduling
Excellent communication and organisational skills
Confident using Microsoft Office and scheduling software
Able to work independently and as part of a team
Available to start immediately

Job Responsibility

Coordinating and scheduling appointments, meetings, and service visits
Managing calendars and updating internal systems
Liaising with clients and internal teams to ensure smooth operations
Handling incoming calls and emails professionally
General administrative support including data entry and document management

Fulltime

Scheduling Administrator

Scheduling Administrator role coordinating engineer's diaries to ensure smooth a...

Location

United Kingdom , Hove

Salary:

13.00 - 14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in scheduling
Coordination roles preferably with engineers diaries
Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask
Proficiency in scheduling software and Microsoft Office Suite
Ability to work under pressure and adapt to changing priorities

Job Responsibility

Manage and maintain engineer's schedules, ensuring optimal allocation of appointments and resources
Liaise with clients, engineers, and internal teams to confirm bookings and resolve scheduling conflicts
Monitor job progress and update systems with real-time information
Respond promptly to changes, cancellations, and urgent requests
Maintain accurate records and documentation related to appointments and job status

What we offer

parking onsite

Fulltime

Scheduling Administrator

Scheduling Administrator role in a property management business. The position in...

Location

United Kingdom , Great Warley, Essex

Salary:

26000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience as a Scheduling Administrator or in a similar role
Strong organisational and time-management skills
Excellent communication and interpersonal abilities
Proficient in using computer systems and software
Must be able to drive due to the location

Job Responsibility

Responding to client call out requests within SLAs
Organising the engineer's diary, daily and weekly
Processing the engineer's service sheets
Following up with clients for outstanding quotes and logging completion
Checking against purchase orders and updating relevant paperwork
Scanning documentation and uploading on the system
Preparing information on jobs completed daily
Updating sub-contractor contract forms
Processing quotes for clients
Producing correspondence and certificates for clients

Fulltime

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