Scheduling Administrator Job at 360 Resourcing Solutions (St Asaph)

Job Responsibility

Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service
Take ownership of customer problems, solving them at first point of contact and escalating when required
Provide advice and guidance on all GreenThumb treatments dependent on the time of year and weather conditions, always adhering to the GreenThumb method
Work closely with all members of the Scheduling team to ensure customer satisfaction regarding all reschedule requests
Aim to recover any customer expressing dissatisfaction using the GreenThumb recovery process
Work collaboratively as a team to ensure all KPI’s are met
Adhere to all GreenThumb policies and procedures at all times
Act as an ambassador for GreenThumb at all times, championing customer service excellence and exceptional behaviours
Communicate and liaise effectively with all departments to ensure a customer centric approach
Continue to learn about lawncare and GreenThumb’s products and undertake any training that enhances the skills of the role
Share best Practice and make suggestions for platform enhancements
Action any Tasks or cases assigned to you in a reasonable timeframe
Work Collaboratively with a #Oneteam attitude to ensure all regional KPIs are met
Act with integrity, championing excellent customer service
Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment

Excellent written and verbal skills
Willingness to advance internally through self-development and training
Results orientated with a great awareness of team and department goals
Good written communication skills
Adept problem-solving skills
Multitasking
Competent working towards and developing KPI’s
A ‘customer first’ attitude and approach to working
Efficient working with Microsoft Office programmes
A team player that is confident communicating and collaborating with other departments competently

22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cash plan
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown