Scheduling Access Rep Job at Children's Wisconsin (West Allis)

Job Responsibility

Provides exceptional patient experience by assisting patients, parents, providers and other staff, providing access services following scheduling modules and Patient Experience Promise
Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform and In Basket Review
Support registration of patients and/or legal guardians with a MyChart account and access
Secures appropriate release of information authorization
maintains HIPPA compliance
Enters all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document. This includes obtaining demographics, proper consent, insurance cards/information, as applicable, etc. Ensures entire checklist is completed
Maintains proficiency with EPIC and other applications or competencies as required
Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
less than 1 year related work experience in a healthcare setting Preferred
Related work experience within a contact/call center setting Preferred
Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred
Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff
Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner
Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff
Ability to work independently with limited in-person oversight while meeting quality metrics and identified measures
Requires the ability to sit for extended period of time while performing duties
May be required to stand for extended periods of time and may be required to lift up to 25 pounds
Ability to assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy