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Scheduler

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360 Resourcing Solutions

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Location:
United Kingdom , Sittingbourne

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

31000.00 GBP / Year
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Job Description:

We’re looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team. Working in a fast-paced environment, you’ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives’ time is used productively while delivering a high-quality service to residents and clients. You’ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.

Job Responsibility:

  • Provide excellent customer service to residents, handling enquiries, bookings and appointment changes
  • Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity
  • Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time)
  • Work closely with supervisors and operatives to coordinate daily workloads and optimise routes
  • Manage emergency and priority works appropriately, escalating to out-of-hours services only when required
  • Monitor work in progress, ensuring jobs are progressed and closed within target timescales
  • Ensure operatives are correctly using and updating PDAs and digital systems
  • Act as the key communication link between residents, operatives and client teams
  • Maintain accurate records, notes and job updates across all systems
  • Support the wider scheduling team, providing cover during absences where required

Requirements:

  • IT literate, with confidence using scheduling and job management systems
  • Excellent telephone manner and communication skills
  • Strong attention to detail and ability to prioritise workload
  • Ability to work to tight deadlines in a busy environment
  • Experience in scheduling, planning, administration or high-volume customer service/call handling

Nice to have:

  • Experience within social housing, repairs or maintenance environments
  • Knowledge of repairs and maintenance terminology and KPIs
  • Experience using systems such as ROCC, Opti-time or DRS
What we offer:
  • Competitive salary and benefits package
  • 25 days’ annual leave plus bank holidays
  • Long-service awards at key milestones
  • Perkbox – discounts on coffee, cinema, travel and wellbeing
  • 1 paid volunteer day each year
  • Ongoing training, support and career progression – Axis promotes from within

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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