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Join our Emergency Response Centre and play a vital role in keeping Surrey’s roads safe and moving. This is a fast-paced role where you’ll coordinate real-time responses to incidents such as flooding, fallen trees, and road traffic accidents.
Job Responsibility:
Deploy operational resources to live incidents and monitor progress
Support Controllers with Immediate Response Service and Winter Service operations
Act as a communication hub between internal teams, emergency services, local authorities, and contractors
Ensure accurate data entry and maintain service standards
Help meet contractual performance targets and improve service delivery
Requirements:
Strong call handling and customer service skills
Ability to stay calm and organised under pressure
Confident IT skills and experience with data systems
Knowledge of highway maintenance (advantageous)
What we offer:
Flexible working arrangements across many of our roles which include working from home