Scheduler

• Set optimisations for your allocated territories to allocate correct work orders and provide the working schedule for an operative
• Create efficient crew runs utilising the Field Service platform
• Adopt scheduling best practice in line with business requirements
• Take ownership to understand and learn your territory adding efficiency to the work you provide in that territory
• Organise Workflow and highlight any potential challenges in your territory
• Review Daily figures to meet revenue targets
• Liaise with Branch Managers and Lawn Operatives to assist with any updates or changes to schedules
• Ensure all new customers receive first treatment in line with SLA or customer specified requests
• Ensure any reschedule request are actioned in an appropriate time frame
• Support the wider team with any scheduling queries
• Review scheduling reports regularly to assess action required and schedule within allocated time frame
• Work collaboratively to make suggestions for platform enhancements
• Action in day sickness and reschedule in line with customer satisfaction
• Action any Tasks or cases assigned to you in a reasonable timeframe
• Action any scheduling-based emails assigned to you
• Work Collaboratively with a #Oneteam attitude to ensure all regional KPIs are met
• Act with integrity at all times, championing excellent customer service
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment

• Superb verbal and written communication skills
• Ability to work individually and as part of a team
• A 'customer first' attitude and approach to working
• A flexible and proactive approach to work
• Computer literacy including the use of Microsoft Office suite
• Proven experience in providing high quality Customer Service
• Working in a target driven environment
• Must be eligible to work in UK

Salesforce platform experience would be an advantage

• 22 days annual leave (rising to 26 days with service), plus all public/bank holidays
• Well-appointed office environment with free onsite parking
• Medical cash plan
• Employee discount scheme (discounts on major retail and leisure brands)
• Free lawn treatments
• Occupational sick pay, maternity pay, paternity pay schemes
• Job-specific training and continuous development opportunities
• Long-service recognition
• Christmas shutdown