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Scheduler

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Office Angels

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Location:
United Kingdom , Dartford

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

26000.00 - 28000.00 GBP / Year ▼
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Job Description:

Are you a talented Scheduler with a passion for organisation and coordination? Do you thrive in dynamic environments where your skills can shine? If so, we have an exciting opportunity just for you! We are working with a leading service industry provider committed to excellence and customer satisfaction. Our client's team in Dartford is seeking a motivated Scheduler to join them on a temporary basis initially. This is your chance to be part of a forward-thinking organisation that values innovation and teamwork!

Job Responsibility:

  • Plan and allocate daily work for engineers based on priority and availability
  • Ensure jobs are scheduled efficiently to meet service level agreements (SLAs)
  • Coordinate emergency call-outs and urgent repairs
  • Monitor engineer availability and skill sets to assign appropriate tasks
  • Manage holiday, sickness, and shift patterns to maintain coverage
  • Confirm appointments with customers and provide updates on engineer arrival times
  • Handle rescheduling requests and resolve customer queries promptly
  • Ensure all planned works comply with regulations and company policies
  • Verify that engineers have the correct certifications and equipment for assigned jobs
  • Maintain accurate records in planning software or CRM systems
  • Update job statuses and engineer notes in real time
  • Track job completion rates, missed appointments, and engineer productivity
  • Report on KPIs and identify areas for improvement
  • Liaise with stores or suppliers to ensure engineers have required parts for scheduled jobs
  • Manage stock levels for common heating components
  • Handle scheduling conflicts and unexpected delays
  • Escalate technical issues to supervisors or senior engineers when necessary
  • Work closely with customer service, engineers, and management to ensure smooth operations
  • Attend planning meetings and contribute to workflow improvements

Requirements:

  • Proven experience in planning or a related field
  • Strong organisational skills and attention to detail
  • Excellent communication and interpersonal abilities
  • Ability to work independently and as part of a team
  • Proficiency in planning software and Microsoft Office Suite
What we offer:
  • Weekly Pay
  • Up to 28 days annual leave
  • Access to free eyecare vouchers
  • Temp of the Month awards
  • Timesheets can be completed on mobile devices
  • Perks at work
  • Discount schemes
  • Access to Well-being platforms

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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