Scheduler - Scheduling Job at CHRISTUS Health (Lake Charles)

Job Description

Centralized Scheduling Representatives prepare paperwork for the medical chart and billing folder. Determines financial status and obtains requirements for self-pay patients. Obtain and appropriately route the orders received from various physicians, patients, and Document Delivery. Adhere to a high standard of customer service. Schedulers will perform all other duties as assigned to promote efficient and effective operations. Enter all demographic information from patients, physician offices, posting sheets, Document Delivery, etc., when scheduling procedures. Schedulers are the dispositions for Document Delivery. The schedulers will monitor the documents that are faxed into Document Delivery and are required to disposition them in the appropriate queues for scheduling. Required to email all late add-ons or changes to the schedule to all appropriate parties.

Job Responsibility

Centralized Scheduling Representatives prepare paperwork for the medical chart and billing folder
Determines financial status and obtains requirements for self-pay patients
Obtain and appropriately route the orders received from various physicians, patients, and Document Delivery
Adhere to a high standard of customer service
Schedulers will perform all other duties as assigned to promote efficient and effective operations
Enter all demographic information from patients, physician offices, posting sheets, Document Delivery, etc., when scheduling procedures
Schedulers are the dispositions for Document Delivery
The schedulers will monitor the documents that are faxed into Document Delivery and are required to disposition them in the appropriate queues for scheduling
Required to email all late add-ons or changes to the schedule to all appropriate parties
Obtains and accurately inputs all required data elements for scheduling, including patient demographic, financial information, and relevant notes associated with the encounter
Prioritizes and completes scheduling in a consistent, courteous, professional, accurate, and timely manner
Ensures each patient is assigned only one medical record number
Selects appropriate patient type based on the department and services required
Documents in account notes
Ensures orders are received and are consistent with tests/procedures
Prepares account/patient folder with necessary forms completed and signed
Gives patient documents that he/she needs to take with him/her to other departments
Ensure documents are dispositioned accurately
Access appropriate documents necessary to complete the scheduling process
Monitor documents to ensure all procedures are scheduled
All procedures will be scheduled daily
Demonstrates accuracy in selecting insurance plans (I-plans)
Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty
Answers phone patients in a courteous and professional manner
Calls patients by name
Asks patients if they may have special needs
Represents the Patient Access / Pre-Access/Centralized Scheduling department in a professional, courteous manner at all times
Makes minimal errors in performing admissions / scheduling / insurance verification / pre-registration
Utilizes education information to reduce error rates
Requests additional education information when necessary
Demonstrates ability to select correct insurance plans
Required to assist the hospital in the event of an internal or external disaster
Supports the flexible needs of the department to accommodate patient volume in all areas of the hospital
Supports the department in achieving established performance targets
Completes required training as needed
Performs all other duties as assigned
Demonstrates reliability and dependability by reporting to work when scheduled
Understands the health care environment with its challenges and opportunities
Demonstrates comprehensive job knowledge and skills and understands the impact of personal actions on the organization
Promotes collaboration, open communication and team spirit
Develops individual knowledge and new skills
Improves CHRISTUS’ processes, systems and performance
Resourceful and enthusiastic in responding to new challenges
Maintains effectiveness during stressful situations
adjusts effectively to process changes
Flexible to meet the needs of the department and community
Performs quality work, takes initiative and accepts responsibility
Meets established timelines through effective time management
seeks feedback to improve performance, and demonstrates a positive, 'can do' attitude
Takes action that is consistent with available facts, constraints, and probable consequences
Takes action to achieve goals beyond what is required
is proactive

Requirements

High school diploma or equivalent preferred
Associate degree preferred with emphasis in health/business related field
One year experience in hospital registration or a comparable position preferred
Excellent communication and organizational skills
Demonstrate excellent customer service skills
Must be able to follow detailed instructions and perform repetitious tasks
45 wpm typing required
Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, scanner, and credit card machines required
Proficient in office automation applications such as Microsoft Office preferred
Skilled in interpreting and analyzing data
Ability to read, comprehend and retain information
Perform mathematical calculations proficiently
Knowledge of basic medical terminology preferred
Genesis modules completed by assigned date
Complete Associate Self-evaluation and give to Supervisor by assigned date
Maintain licensure or certification without lapse, if required for the position
Maintain BCLS/ACLS certification, if required for the position
In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.

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