Scheduler / PPM / Job Allocator, Office Angels

Office Angels

Location:
United Kingdom, Tunbridge Wells

Category:
Office Administration

Contract Type:
Not provided

Salary:

26000.00 - 30000.00 GBP / Year

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Job Description:

You will play a pivotal role in ensuring the 40 engineers are efficiently scheduled for their visits, maintaining the high standard of service the clients expect. You will be responsible for creating monthly plans, managing routine visits, and addressing client concerns.

Job Responsibility:

Create and manage the monthly plan for 40 engineers across London and the South East
Proactively schedule routine visits while maximising route efficiency
Ensure all visits are completed as per contract frequency and monitor progress throughout the month
Handle larger ad-hoc works as needed
Regularly update the management team on service delivery concerns
Deliver exceptional personalised customer service at all times
Maintain clear communication with all stakeholders, managing expectations effectively
Collaborate with the service team to develop action plans for areas needing improvement

Requirements:

Minimum of 2 years' experience in a similar role
Excellent communication skills and a confident telephone manner
Ability to handle high-pressure situations calmly and professionally
Strong multitasking skills and the ability to work independently
Creative problem-solving mindset

What we offer:

Performance bonus
22 days holiday plus Bank Holidays
Flexible start and finish times
Social events
Pension
Birthday off after 1 year service
Increased holiday entitlement with length of service
Monthly performance bonuses
Opportunities for career progression in an expanding business

Additional Information:

Job Posted:
September 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Scheduler / PPM / Job Allocator