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Scheduler / PPM / Job Allocator

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Office Angels

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Location:
United Kingdom , Tunbridge Wells

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

26000.00 - 30000.00 GBP / Year
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Job Description:

You will play a pivotal role in ensuring the 40 engineers are efficiently scheduled for their visits, maintaining the high standard of service the clients expect. You will be responsible for creating monthly plans, managing routine visits, and addressing client concerns.

Job Responsibility:

  • Create and manage the monthly plan for 40 engineers across London and the South East
  • Proactively schedule routine visits while maximising route efficiency
  • Ensure all visits are completed as per contract frequency and monitor progress throughout the month
  • Handle larger ad-hoc works as needed
  • Regularly update the management team on service delivery concerns
  • Deliver exceptional personalised customer service at all times
  • Maintain clear communication with all stakeholders, managing expectations effectively
  • Collaborate with the service team to develop action plans for areas needing improvement

Requirements:

  • Minimum of 2 years' experience in a similar role
  • Excellent communication skills and a confident telephone manner
  • Ability to handle high-pressure situations calmly and professionally
  • Strong multitasking skills and the ability to work independently
  • Creative problem-solving mindset
What we offer:
  • Performance bonus
  • 22 days holiday plus Bank Holidays
  • Flexible start and finish times
  • Social events
  • Pension
  • Birthday off after 1 year service
  • Increased holiday entitlement with length of service
  • Monthly performance bonuses
  • Opportunities for career progression in an expanding business

Additional Information:

Job Posted:
September 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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