Scheduler - Patient Access Center Job at CHRISTUS Health (Lake Charles)

Job Description

Knowledge of the health system and has the ability to schedule outpatient services offered by the health system. Strives to schedule appropriately, keeping location instructions, patient demographics, and insurance requirements in mind. Able to professionally communicate directly with patients and families, physicians, nurses, and departments to ensure the best outcome of all patient services offered and scheduled. The employee must adhere to all employee codes of conduct to ensure their actions are consistent with the mission of CHRISTUS. This position follows departmental productivity and quality control measures as set forth by management.

Job Responsibility

Monitors work queue activity to ensure timely resolution
Documents all activity on the patient account and appropriately documents and gather patient demographic insurance information
Participates in staff training to increase understanding of specific payor requirements, scheduling protocols and general functionality
Adheres to productivity measures as outlined by management
Adheres to quality assurance measures as outlined by management
Maintains an understanding scheduling system within the scope of the job performed
Schedules patients appropriately based upon location instructions, patient demographics and payor requirements
Maintains strict confidentiality
Maintains an understanding of payor rules and innetwork insurances for maximum reimbursement for the organization
Responsible for personal safety and maintaining a safe work environment
Make sure that work area is clean and clutter free at all times
Must be able to accurately read payor communication, eligibility and act accordingly
Solving: Must be able to recognize discrepancies and resolve appropriately
Position will be in regular contact with physician offices and have frequent contact with internal imaging departments
This position is responsible using interpreter services whenever needed
Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control
Supports and adheres to CHRISTUS Service Guarantee
Other duties as assigned to support Patient Access operations

Requirements

High School Diploma
One year experience in hospital or clinic setting or a comparable position preferred.

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Scheduler - Patient Access Center

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