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Scheduler & insurance verification

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Advocate Health Care

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Location:
United States , Huntersville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.80 - 31.20 USD / Hour
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Job Description:

Scheduler & Insurance Verification position at Atrium Health Huntersville Ambulatory Surgery Center. Full-time role with day shift schedule, 30 hours per week. Responsible for patient scheduling, insurance verification, and financial coordination for surgical procedures.

Job Responsibility:

  • Accepts calls for the scheduling of patients and accurately gathers the information required on patients
  • Secures proper patient identification and may gathering of various clinical documents such as history/physical, medical records, ancillary reports, etc.
  • Accurately researches, obtains and verifies the most current insurance information on the patient
  • Works closely with clinical staff to ensure the proper rooms, equipment and staff are available for the case in question
  • Works with the appropriate insurance carrier to properly determine the patient's insurance benefits
  • Works with patients to explain payment policies and negotiates with the patient, or responsible party, a mutually acceptable resolution to the financial amounts owed
  • Regularly facilitates calls to physician providers to acquire the service authorization number
  • Understand commercial insurance payment methods and determine how implants are often reimbursed
  • May train as a backup or assistant biller as needed
  • May also train on insurance follow up and/or collections as requested

Requirements:

  • High school diploma required
  • Community College or trade school experience preferred
  • 1-3 years experience in a medical office environment required
  • Familiarity with diagnosis and procedures
  • Demonstrable skills using computer, email, outlook, skype and other Microsoft office programs, especially Excel and Word
  • Medical terminology background or an ability and willingness to learn quickly
  • Excellent written and verbal skills
  • High level of judgement and resourcefulness when dealing with both internal and external customers
  • Knowledge and/or experience with EMRs and/or physician practice scheduling software required
  • Ability to resolve conflict and read and understand insurance benefits and communicate those benefits to others
  • Ability to use basic math skills to generate balance estimates for surgery cases
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 10, 2026

Expiration:
February 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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