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Join our team as a day shift, full-time, Amarillo Diagnostic Clinic Scheduler in Amarillo, TX. Thrive in a People-First Environment and Make Healthcare Better.
Job Responsibility:
Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience
Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aid in patient to clinic healthcare questions
Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR)
Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA)
Shows dedication and commitment to patients through dependable attendance and schedule adherence
Requirements:
High School Diploma or GED equivalent
Associates degree or higher in related field of study
1+ year healthcare background/experience and/or call center experience
2+ years of experience working in a healthcare field/role or call center environment
Nice to have:
Associates degree or higher in related field of study
1+ year healthcare background/experience and/or call center experience
2+ years of experience working in a healthcare field/role or call center environment
What we offer:
Career growth opportunities
Tuition assistance
Resources that support wellness, education, and financial well-being