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Scheduler assessment & referral

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Ardent Health

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Location:
United States , Amarillo

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join our team as a day shift, full-time, Amarillo Diagnostic Clinic Scheduler in Amarillo, TX. Thrive in a People-First Environment and Make Healthcare Better.

Job Responsibility:

  • Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience
  • Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aid in patient to clinic healthcare questions
  • Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR)
  • Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA)
  • Shows dedication and commitment to patients through dependable attendance and schedule adherence

Requirements:

  • High School Diploma or GED equivalent
  • Associates degree or higher in related field of study
  • 1+ year healthcare background/experience and/or call center experience
  • 2+ years of experience working in a healthcare field/role or call center environment

Nice to have:

  • Associates degree or higher in related field of study
  • 1+ year healthcare background/experience and/or call center experience
  • 2+ years of experience working in a healthcare field/role or call center environment
What we offer:
  • Career growth opportunities
  • Tuition assistance
  • Resources that support wellness, education, and financial well-being
  • Paid time off
  • Comprehensive health benefits
  • Supportive, inclusive culture

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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