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We are looking for a highly skilled individual to provide operational support in maintaining schedules and rosters, ensuring that the provision of Corps Security colleagues meets client expectations and contract requirements, whilst adhering to Corps Security quality procedures and commercial targets. You will work - 42hrs per week covering 12hr shifts on days, nights and weekends.
Job Responsibility
Provide scheduling support to the shift supervisor during their duty
Gain a full understanding of the functions covered at the client sites including Security, CCTV, Reception, and Business Support
Effectively communicate and liaise with operational management teams and client contacts to ensure service standards are achieved
Ensure staffing levels at all sites are maintained in conjunction with contractual requirements and any discrepancies are noted and reported to line management daily to allow appropriate remedial action to be taken
Act as main point of contact for all officers and staff of Corps Security
Provide rapid response to requests for emergency cover
Notify Security Officers of their shifts with location, start time, to ensure all shifts are confirmed and recorded
Process and maintain information in a confidential manner
Produce fast and accurate information for customers as requested
Ensure that all missed check calls are followed up, and reverse check calls where required
Assist with enquires from site-based colleagues, supporting departments and clients
Assist operations teams in the management site-based incidents
Effectively communicate with the operations team ensuring any resource concerns are escalated in a timely manner
Requirements
Excellent communication skills including professional telephone manner
Confidence and ability to establish and maintain good and effective working relationships at all levels
Able to work under pressure and as part of a team
Previous experience in a similar role - beneficial
Ability to work to deadlines, multitasking and working under pressure
Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
Able to achieve vetting to BS7858 Standards
What we offer
25 Days annual leave per annum
Company sick pay scheme
Access to Digital GP & Medicash Scheme *subject to conditions*
Excellent Company Pension Scheme
Death in Service - 3x salary (subject to company pension enrolment, upon completion of probationary period)