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To provide scheduling support to the shift supervisor during their duty
Gain a full understanding of the functions covered at the client sites including Security, CCTV, Reception, and Business Support
Effectively communicate and liaise with operational management teams and client contacts to ensure service standards are achieved
Ensure staffing levels at all sites are maintained in conjunction with contractual requirements and any discrepancies are noted and reported to line management daily to allow appropriate remedial action to be taken
Act as main point of contact for all officers and staff of Corps Security
Provide rapid response to requests for emergency cover
Notify Security Officers of their shifts with location, start time, to ensure all shifts are confirmed and recorded
Process and maintain information in a confidential manner
Produce fast and accurate information for customers as requested
Ensure that all missed check calls are followed up, and reverse check calls where required
Assist with enquires from site-based colleagues, supporting departments and clients
Assist operations teams in the management site-based incidents
Effectively communicate with the operations team ensuring any resource concerns are escalated in a timely manner
Requirements
Excellent communication skills including professional telephone manner
Confidence and ability to establish and maintain good and effective working relationships at all levels
Able to work under pressure and as part of a team
Previous experience in a similar role - beneficial
Ability to work to deadlines, multitasking and working under pressure
Excellent IT Skills including Microsoft Software Packages (e.g. Excel)