Scams Strategy Manager Job at Barclays (London)

Fraud Strategy Manager

Navan is expanding its Fraud Risk Management organization to build world-class f...

Location

United States , Dallas

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

7–10+ years of experience in fraud strategy, fraud analytics, or financial crime risk management
Strong experience designing and managing fraud rules, policies, and decision strategies in production environments
Deep understanding of how machine learning models and features are used to inform fraud decisions
Proficiency in SQL and strong working knowledge of Python for analysis and strategy validation
Experience working with large-scale data platforms such as Snowflake, Databricks, Spark, or similar
Solid understanding of card payments, transaction flows, identity verification, and fraud typologies (ATO, synthetic identity, first-party fraud, third-party fraud, scams)
Demonstrated ability to partner effectively with Data Science, Engineering, Product, and Fraud Operations teams
Strong analytical mindset with the ability to translate complex data into clear, actionable strategy decisions
Excellent communication skills, including presenting strategy recommendations to senior leadership
Experience in fintech, payments, travel, or e-commerce environments preferred

Job Responsibility

Own and drive fraud strategy for key risk areas across travel and expense, balancing fraud loss reduction with customer experience
Design and evolve fraud rules, thresholds, and decision workflows, informed by data science models, ML features, and investigative insights
Partner closely with Data Science teams to translate machine learning model outputs and features into effective, explainable fraud strategies
Lead strategy development across onboarding, payments, expense submissions, and transaction monitoring
Apply advanced analytics techniques (trend analysis, segmentation, clustering, network analysis) to identify emerging fraud patterns and control gaps
Perform root-cause analysis and loss attribution, quantifying financial impact and prioritizing strategy improvements
Own strategy performance metrics, including fraud loss, approval rates, false positives, and customer friction
Collaborate cross-functionally with Fraud Operations to ensure strategies are operationally executable and continuously optimized
Partner with Engineering and Product to implement fraud strategies into real-time and batch decisioning systems
Drive experimentation and A/B testing of rules, thresholds, and model-driven strategies

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Principal Product Manager (SMB)

As a Principal Product Manager for our Small Business security team, you will be...

Location

United States , Santa Clara

Salary:

171200.00 - 276825.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent military experience
7+ years of experience in product management
Strong analytical and problem-solving skills, with demonstrable experience using data to inform product decisions
Experience working within an Agile development environment and collaborating with cross-functional teams
Excellent communication and collaboration skills, with the ability to articulate a clear and compelling product vision

Job Responsibility

Define and drive the product vision, strategy, and roadmap for our SMB security product line, with a focus on using AI to solve financial fraud and scam challenges
Conduct market research, competitive analysis, and customer feedback to inform product decisions and ensure solutions serve small businesses effectively
Proactively collaborate with design and engineering teams to develop product prototypes and interfaces that simplify complex security management for small business owners
Identify and drive integrations with key technology partners, particularly with Fintechs, Payments, and Banking institutions that serve Small Businesses
Work closely with data scientists and AI/ML engineers to develop and integrate advanced fraud detection algorithms
Create and maintain clear product documentation, including user guides, training materials, and release notes to support go-to-market and sales enablement
Monitor product performance and customer feedback to inform a cycle of continuous product improvements and strategic updates
Work across functional agile teams, including Engineering, UX, and Marketing, to ensure alignment and the successful execution of shared objectives

What we offer

restricted stock units
bonus

Fulltime

Wealth and Retail Fraud Risk 2nd LOD, Senior Vice President

Individuals in Fraud Risk establish and manage fraud risk policies, propose stra...

Location

United States , Getzville; Wilmington

Salary:

115840.00 - 173760.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience
5-7+ years in or supporting Wealth or asset management businesses, product segments, or high net worth customer bases
Robust understanding of fraud risk, and broader operational risk management frameworks, industry standards, regulatory requirements, and risk mitigation practices
Demonstrated leadership in coordinating with business units and senior management to address fraud risk issues and implement solutions
Demonstrated track record of effectively assessing and managing competing priorities
Experience interacting with Regulators and Internal Audit
Previous experience working on complex firm-wide projects or processes
Effective leadership ability to credibly challenge and influence stakeholders
Comfortable in dynamic environments, capable of adapting to change while maintaining focus on risk management objectives
Ability to think strategically and align fraud risk management with organizational goals and regulatory obligations

Job Responsibility

Oversee the application of fraud risk policies, tools, and governance processes, creating sustainable solutions for minimizing losses resulting from failed internal processes, inadequate controls, and emerging risks related to fraud
Design and oversee the implementation of robust control measures to mitigate identified fraud risks
Independently assess fraud risks within the business, ensuring that the level of exposure to potential fraud risk is within the organization's acceptable risk appetite
Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the 1st line of defense
Build and maintain effective relationships with Business partners, establishing credibility by understanding the business, their needs, strategic priorities, and challenges
Provide strategic fraud risk advisory and support to the business and other stakeholders
Guide them in making informed decisions that consider the potential impacts and risks of fraud
Partner with key stakeholders to drive fraud risk management strategy in alignment with organizational objectives and risk appetite
Support independent oversight and assurance over the bank’s broader operational risk management frameworks, ensuring compliance with regulatory requirements and internal policies
Support internal and external audits and regulatory examinations, as applicable

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

AVP - Fraud Operations Sr Analyst

The Fraud Ops Sr Analyst is a senior level positions responsible for contributin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4-7 years of relevant experience in fraud risk management, fraud analytics, or digital banking risk within a financial services or regulated environments
Intermediate to senior level experience in a similar position preferred
Strong understanding of digital banking customer journeys and online/mobile fraud typologies
Experience working with commercial digital fraud monitoring platforms or behavioral risk technologies e.g. Threatmetrix, BioCatch etc
Knowledge of Machine learning, behavioral and rule‑based fraud detection approaches
Experience in trend analysis and alerts in early fraud detection
Strong analytical skills with the ability to translate data insights into actionable monitoring recommendations
Effective written and verbal communication skills
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact
Support fraud detection and monitoring activities across digital access channels, including desktop web, mobile web, and native mobile applications
Monitor and analyze fraud risks associated with digital banking activity, including account takeover, social engineering and scam‑related fraud, suspicious device or session behavior, and unauthorized customer profile or payment‑related changes
Analyze fraud risk across multi‑step digital journeys using behavioral, device, and session‑level indicators rather than isolated transactional events
Develop data‑supported recommendations to improve fraud detection effectiveness and reduce unnecessary customer impact
Conduct post‑implementation analysis to assess strategy performance and control outcomes
Partner with Technology and data teams to support strategy implementation, rule changes, data feed validation, and platform optimization initiatives
Prepare clear and accurate reporting and analytical insights for fraud risk management and governance forums
Highlight material risks, emerging themes, and anomalies through structured analysis and timely escalation
Collaborate with fraud operations, investigations, digital product teams, technology, and data partners to support effective digital fraud risk management

Fulltime

FinCrime Investigator

As a FinCrime Investigator, you are our financial mystery solver. You’ll play a ...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Satispay

Expiration Date

Until further notice

Requirements

2-3+ years of demonstrable experience in end-to-end fraud or AML investigations, preferably within Fintech, e-commerce, or banking
A strong understanding of fraud principles, AML/CFT regulations (FATF, EU Directives), and the Strong Customer Authentication (SCA) framework
Proficiency in data analytics using internal tools (like Looker, Splunk, HEX, or Redshift) and a basic understanding of the cybersecurity environment
Exceptional written communication skills to bridge the gap between technical data and actionable insights for senior management
The investigative curiosity to hunt for 'new-to-market' criminal typologies rather than just waiting for alerts
The ability to synthesize complex, disparate datasets into a logical and clear criminal narrative
Resilience under pressure, a proactive approach to learning new attack methods, and an unwavering commitment to ethics and confidentiality

Job Responsibility

Leading end-to-end investigations into various fraud types, including Account Takeovers (ATO), sophisticated scams, refund fraud, and complex AML/CTF patterns
Gathering and analyzing data from multiple internal systems and external OSINT sources to build a clear, evidence-based story of the suspected illicit scheme
Documenting all investigation steps, findings, and evidence in a clear, concise, and defensible manner that is ready for legal or regulatory review
Assessing the financial and reputational impact of fraudulent activities and recommending immediate mitigation actions or recovery strategies
Preparing high-quality SAR/STR narratives for submission, ensuring the 'Who, What, When, and Why' of a crime is undisputable
Owning a specific 'Focal Area' to hunt for emerging trends and translating investigative findings into intelligence that sharpens our overall monitoring and prevention controls

What we offer

Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible hybrid working system
Extended parental leave
Childcare leave
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
Stock Option Plan (with additional grants often provided based on performance)

Fulltime

Public Policy Manager, Consumer Safety and Threat Disruption

Meta is looking for an analytical Public Policy Manager with experience in polic...

Location

United States , Menlo Park

Salary:

153000.00 - 224000.00 USD / Year

Trust & Safety Operations Analyst

At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, use...

Location

United States , San Francisco

Salary:

189000.00 - 280000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment
Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact
Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks
Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
Thrive in ambiguous, high-autonomy environments and balance speed with diligence
Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact

Job Responsibility

Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks)
Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies
Build feedback loops from casework to inform product, engineering, and policy improvements
Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors
Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups
Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics
Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Manager, WhatsApp Integrity Operations

We are seeking an experienced and strategic leader to join the WhatsApp Integrit...

Location

Ireland , Dublin

Salary:

Not provided

Select Country

Scams Strategy Manager

Job Description

Job Responsibility

Requirements

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