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Join us as a Scams Strategy Manager, where you will help shape the future of banking by developing and executing scam strategies to reduce the risk of customers falling victim to scams, defining treatment approaches, and supporting affected customers throughout their journey. It involves quantifying scam-related risk for the bank, reviewing complex and evolving scam patterns, identifying root causes, and determining effective remediation measures in line with regulatory expectations. The position requires close collaboration with technology, operations, legal, compliance, and industry partners to design solutions and continuously improve processes for scam prevention and customer protection.
Job Responsibility:
Development of strategic direction for risk, including the implementation of up-to-date methodologies and processes
Management of the risk department, including oversight of risk colleagues and their performance, implementation of risk priorities and objectives, oversight of department efficiency and effectiveness
Relationship management of risk stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services
Adherence to the Risk policy, standards and frameworks, and maintaining a robust control environment
Requirements:
Experience in fraud/scams prevention, first-party fraud
Good data analysis skills to interpret patterns and trends
Ability to simplify and communicate technical details to non-technical audiences
Proven adaptability in dynamic environments
Strategic thinking and problem-solving capability, with experience contributing to strategy development
Effective collaboration across cross-functional teams
Confidence in presenting to senior stakeholders and forums