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Scams Strategy Manager

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Barclays

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Location:
United Kingdom , London ▼

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as a Scams Strategy Manager, where you will help shape the future of banking by developing and executing scam strategies to reduce the risk of customers falling victim to scams, defining treatment approaches, and supporting affected customers throughout their journey. It involves quantifying scam-related risk for the bank, reviewing complex and evolving scam patterns, identifying root causes, and determining effective remediation measures in line with regulatory expectations. The position requires close collaboration with technology, operations, legal, compliance, and industry partners to design solutions and continuously improve processes for scam prevention and customer protection.

Job Responsibility:

  • Development of strategic direction for risk, including the implementation of up-to-date methodologies and processes
  • Management of the risk department, including oversight of risk colleagues and their performance, implementation of risk priorities and objectives, oversight of department efficiency and effectiveness
  • Relationship management of risk stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services
  • Adherence to the Risk policy, standards and frameworks, and maintaining a robust control environment

Requirements:

  • Experience in fraud/scams prevention, first-party fraud
  • Good data analysis skills to interpret patterns and trends
  • Ability to simplify and communicate technical details to non-technical audiences
  • Proven adaptability in dynamic environments
  • Strategic thinking and problem-solving capability, with experience contributing to strategy development
  • Effective collaboration across cross-functional teams
  • Confidence in presenting to senior stakeholders and forums

Nice to have:

  • Coding experience (i.e. SAS)
  • AGILE experience

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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