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Scams Awareness Officer

ageuk.org.uk Logo

Age UK Lancashire

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Location:
United Kingdom, Lancashire

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Category:
Public Sector

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Contract Type:
Employment contract

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Salary:

23690.00 GBP / Year
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Job Description:

Do you want to make a real difference in people’s lives? Are you confident, compassionate, and great at engaging with others? We’re looking for a motivated Scams Awareness Officer to join our team and help protect vulnerable residents across Lancashire from fraud and scams.

Job Responsibility:

  • Visiting clients in their homes and speaking with them by phone to identify vulnerabilities and provide tailored, practical advice
  • Taking a holistic approach to support, identifying other services that could help and making referrals where appropriate
  • Delivering engaging awareness sessions to community groups, partners, and events across the county
  • Managing stock of key resources such as information guides, marketing materials, and call-blocking devices
  • Attending networking events and actively promoting the service
  • Handling your own caseload and planning your diary with travel efficiency in mind
  • Completing follow-up work, including satisfaction surveys and case studies
  • Keeping accurate, GDPR-compliant client records on our CRM system

Requirements:

  • Can plan your own workload and work independently
  • Confident speaking with individuals and groups
  • Strong communication, organisational, and record-keeping skills
  • Able to build trust and rapport with people from all backgrounds
  • Hold a full driving licence and have access to a car (essential)
  • Passionate about safeguarding and supporting vulnerable people
What we offer:
  • The equivalent of 25 days holidays per year, pro rata
  • Paid comprehensive training
  • Inclusive and friendly working culture
  • Employee Assistance Programme
  • Access to Blue Light discount card and other charity worker discounts
  • Travel expenses will be paid for all work-related journeys

Additional Information:

Job Posted:
December 15, 2025

Expiration:
January 21, 2026

Employment Type:
Parttime
Work Type:
On-site work
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