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Scality Storage Engineer

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Scality Storage Engineer providing Operate, Admin and Consulting support on Storage infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards. Works within HPE Operations to provide remote (offsite) service and technical support.

Job Responsibility:

  • Resolve customer's issues via the telephone, email or remote sessions
  • Reproduce issues in-house and responding back in a timely manner
  • Regular follow ups with customers with recommendations, updates and action plans
  • Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
  • Leverage internal technical expertise to provide effective solutions to customer issues
  • Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
  • Provide consulting support in area of expertise
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Incident Management: Resolve single and cross technology incidents independently
  • Escalation Management: Identify, manage, and lead technical escalations
  • Problem Management: Proactively and reactively look for solutions to prevent problems
  • Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records
  • Patch and Security Management: Apply patch and security changes per policy
  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

  • Bachelor's degree in Engineering (or Equivalent)
  • Minimum 6-7 years of experience in Storage & Backup administration support
  • Strong knowledge of Object, Block, File Storage technology
  • Good understanding of Parallel & distributed file system
  • Technical knowledge on Object, File & Block storage with cloud data management solutions
  • Installing, Configuring & Troubleshooting of at least 2 of the storage skills Scality, DDN Storage, GPFS, Luster
  • Good Knowledge on Parallel/Distributed file system
  • Firmware and management experience on Storage
  • Basic Operating Systems Knowledge - Install, configure, administration and troubleshoot RHEL/SUSE
  • Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
  • Performed routine Performance Analysis, Capacity analysis, security audit analysis reports
  • Troubleshooting performance related issues on HW and Operating system
  • Working knowledge on AIX, Redhat, CentOS, SUSE Linux and HP UX
  • Flexible to work in 24X7 support environment
  • Good written and verbal communication skills
  • Complex troubleshooting experience and Logical Problem-solving approach
  • Ability to work in a Solution environment, collaborating across Technology Teams

Nice to have:

  • Relevant certification on the latest track like Scality, DDN Storage, GPFS, Luster
  • ITIL certification
  • Certification on any of the Scality, DDN Storage, GPFS, Luster
  • Operating Systems Knowledge - administration and support on Linux, VMware, Windows HyperV
  • Linux/Microsoft/VMware VCP or equivalent experience/certification
  • Tools Knowledge on ServiceNow
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 15, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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