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Intercom is rapidly scaling its Partner Ecosystem, and the effectiveness of this growth depends on our ability to train hundreds of partners efficiently and consistently. We are looking for a highly motivated Scaled Partner Enablement Program Manager to own the end-to-end enablement content strategy, creation, and delivery for our entire partner base through digital channels. This role is the engine behind our partner's readiness and growth, ensuring every partner, regardless of tier or location, has access to world-class learning assets across Sales, Technical, and Services competencies.
Job Responsibility:
Design, develop, and maintain high-quality enablement content and learning paths across three core partner competency areas: Sales Enablement, Technical Enablement, and Services Enablement
Manage the Partner Learning Management System (LMS) and Partner Enablement Hub as primary delivery mechanisms, ensuring content is current, intuitive, and engaging
Establish and manage a scaled content calendar, working with subject matter experts (SMEs) across Partner Management, Product Marketing, and GTM teams to transform complex information into digestible training modules
Own and optimize partner engagement metrics: including the number of partners completing modules, completion rates, and click-through rates (CTRs) on key assets to demonstrate the impact of the scaled motion
Continuously audit, update, and retire obsolete content to maintain a high level of content hygiene and partner experience
Report to the Senior Director of Enablement, providing regular updates on scaled program performance and engagement analytics
Requirements:
5+ years of progressive experience in Enablement or Learning & Development
preferably in a B2B SaaS or Partner/Channel environment
Proven expertise in designing and developing scalable digital learning content (e.g., e-learning modules, video scripts, certification programs)
Deep familiarity with managing and administering a Partner LMS (e.g., Docebo) and a content management system (CMS) or sales enablement platform (e.g., Highspot) for content distribution
Strong analytical skills with experience using platform data to measure content effectiveness and drive engagement improvements
Exceptional written and verbal communication skills, with the ability to translate complex product/technical concepts into clear, action-oriented partner training
Proof of eligibility to work in the United States is required
Nice to have:
Experience with PRM tools like Impartner or Partnerize is a plus
What we offer:
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!