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Intercom Logo Intercom · Sales

Scaled Partner Enablement Manager

United States, San Francisco 157500.00 - 191000.00 USD / Year · Job Posted January 18, 2026
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Job Description

Intercom is rapidly scaling its Partner Ecosystem, and the effectiveness of this growth depends on our ability to train hundreds of partners efficiently and consistently. We are looking for a highly motivated Scaled Partner Enablement Program Manager to own the end-to-end enablement content strategy, creation, and delivery for our entire partner base through digital channels. This role is the engine behind our partner's readiness and growth, ensuring every partner, regardless of tier or location, has access to world-class learning assets across Sales, Technical, and Services competencies.

Job Responsibility

  • Design, develop, and maintain high-quality enablement content and learning paths across three core partner competency areas: Sales Enablement, Technical Enablement, and Services Enablement
  • Manage the Partner Learning Management System (LMS) and Partner Enablement Hub as primary delivery mechanisms, ensuring content is current, intuitive, and engaging
  • Establish and manage a scaled content calendar, working with subject matter experts (SMEs) across Partner Management, Product Marketing, and GTM teams to transform complex information into digestible training modules
  • Own and optimize partner engagement metrics: including the number of partners completing modules, completion rates, and click-through rates (CTRs) on key assets to demonstrate the impact of the scaled motion
  • Continuously audit, update, and retire obsolete content to maintain a high level of content hygiene and partner experience
  • Report to the Senior Director of Enablement, providing regular updates on scaled program performance and engagement analytics

Requirements

  • 5+ years of progressive experience in Enablement or Learning & Development
  • preferably in a B2B SaaS or Partner/Channel environment
  • Proven expertise in designing and developing scalable digital learning content (e.g., e-learning modules, video scripts, certification programs)
  • Deep familiarity with managing and administering a Partner LMS (e.g., Docebo) and a content management system (CMS) or sales enablement platform (e.g., Highspot) for content distribution
  • Strong analytical skills with experience using platform data to measure content effectiveness and drive engagement improvements
  • Exceptional written and verbal communication skills, with the ability to translate complex product/technical concepts into clear, action-oriented partner training
  • Proof of eligibility to work in the United States is required

Nice to have

Experience with PRM tools like Impartner or Partnerize is a plus

What we offer

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
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