Scaled Customer Success Team Lead Jobs

Mixpanel

Location:
Mexico, Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Team Lead, you will guide and mentor a team of Scaled Customer Success Architects while also directly partnering with a portfolio of customers to help them achieve their desired outcomes. You will work to understand how analytics can drive business value for your customers and consult them on maximizing the value of Mixpanel. This includes guiding them through onboarding, identifying areas of improvement in their analytics usage, and ultimately empowering them to unlock the full value of their Mixpanel investment. You will serve as a subject matter expert and an escalation point, ensuring your team has the support and resources needed to succeed.

Job Responsibility:

Guide and mentor a team of Customer Success Architects, providing feedback, coaching, goal setting, and support
Serve as a point of escalation for your team, helping them troubleshoot basic data issues, maintain data quality, and ensure customers are getting the most out of their Mixpanel investment
Take responsibility for your team's success metrics, providing visibility to leadership on individual performance and development
Manage your own portfolio of customer projects, assisting customers with understanding and implementing Mixpanel effectively
Partner with your team and customers to identify areas of improvement in their analytics usage, helping them develop a clear roadmap for success
Ensure your team's projects adhere to timelines and scope, while also owning the account health for your own assigned projects
Serve as a key point of contact for relaying customer feedback and technical needs to internal Mixpanel teams

Requirements:

5+ years of customer-facing experience at a software company, with a proven track record in customer success, professional services, consulting, or technical project management
3+ years of experience with Mixpanel, or a similar analytics tool, including familiarity with analytics implementation methods like SDKs, Customer Data Platforms (CDPs), and Event Streaming
The ability to communicate with stakeholders at various parts of an organization
Excellent written, analytical, and communication skills
Strong process and project delivery discipline
Eager to learn new technologies and adapt to evolving customer needs
A passion for fostering talent and building learning paths

Nice to have:

Familiarity with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
Familiarity with analytics best practices across business segments and verticals

What we offer:

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Additional Information:

Job Posted:
December 10, 2025

Work Type:

Remote work

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Scaled Customer Success Team Lead