Scaled Customer Success Manager Jobs

Airtable

Location:
United States, San Francisco ▼
New York
Austin

Category:
Customer Service

Contract Type:
Employment contract

Salary:

115000.00 - 166300.00 USD / Year

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Job Description:

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. As a Scaled Customer Success Manager, you will work with a wide range of innovative customers across all segments to deliver customer success at scale, building and delivering programming that guides customers through time-bound engagements to achieve their business objectives and realize the value of using Airtable.

Job Responsibility:

Manage a diverse portfolio of Airtable Enterprise accounts at scale
Deliver high impact, time-based engagements for a large volume of customers via a pooled portfolio model
Carry out mutual onboarding plans to ensure customers launch primary workflows within 90 days
Monitor customer adoption and respond to account health signals
Drive value business reviews with customers prior to renewal
Identify growth opportunities to expand customer ACV
Document customer use cases and contribute to success plans
Act as a teacher, empowering customers to capture value from Airtable
Accelerate adoption and expand usage to cross-functional teams
Manage and identify opportunities for one-to-many customer programs
Protect revenue for customers at risk by re-engaging via a relaunch playbook
Actively engage up to 20 customers at a time
Share common themes to shape the low-touch engagement model
Serve as the voice of the customer internally
Partner with internal implementation team and/or partner network

Requirements:

4+ years of direct client management experience
Experience in Customer Success, Account Management, or Customer Education within the B2B SaaS sector
Track record of delivering value to customers through onboarding, training, adoption, retention, and expansion
Ability to distill technical or intricate systems into understandable and actionable insights
Detail-oriented, resourceful, and creative problem solver
Team player, effective collaborator, and self-starter
Ability to context switch and manage multiple projects and customer engagements simultaneously

What we offer:

Benefits
Restricted stock units
Incentive compensation

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Scaled Customer Success Manager