Scaled Customer Success Manager

• Manage a large portfolio of customers in AMER
• Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs
• Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption
• Work cross functionally with sales partners to ensure strong adoption of Notion
• Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion
• Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion
• Proactively identify customers who aren’t maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success
• Inform and influence our overall growth strategy

• 3+ years experience at a fast growing software company
• Track record of success in current Customer Success or Account Management role
• Experience of managing a large volume of accounts
• Strong intrinsic motivation to be a top performer and contribute to a team
• Growth mindset and thrive in the building stage of a nascent team
• Motivated by seeing others succeed and grow when you partner with them
• Highly adaptable, easily acclimating to a rapidly changing business and industry
• Love getting to know new people and helping them solve their business problems
• Curious and willing to adopt AI tools to work smarter and deliver better results

• Built Customer Success playbooks or processes
• Experience in scaled program management, or building campaigns in Outreach
• Experience using Notion
• Curious about data and insights, and have used Salesforce and Gainsight before
• Been a first or early hire at a fast growing start up before
• Strong technical chops

Highly competitive cash compensation, equity, and benefits