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Join our clients team as a Savings Administrator! If you're passionate about delivering exceptional customer service and thrive in a dynamic environment, we want to hear from you!
Job Responsibility:
Ensure saver account requests are promptly processed
Respond to general inquiries via phone, email, and letter
Uphold Data Protection standards while maintaining customer confidentiality
Conduct manual Anti-Money Laundering checks and review outputs
Support new account applications and process postal requests
Ensure compliance and maintain clear audit trails in all transactions
Enter deposit data into our banking system, Aurius, and perform reconciliations
Prioritise daily tasks to meet departmental service level agreements
Document and test new products and procedures in collaboration with IT
Act as a point of contact for incoming calls and manage reception duties
Handle incoming and outgoing post efficiently
Provide detailed management information as needed
Requirements:
Excellent verbal and written communication skills
Proficiency in MS Office Suite (Outlook, Word, Excel)
Strong numeracy and analytical skills
A team player who is keen to learn and driven to deliver excellent service
Ability to work independently and prioritise tasks in a changing environment