Satellites Manager Job at Butlin's (Skegness)

Job Description

As our Satellites Manager, you are the heartbeat of our resort’s diverse retail world. You won’t just be managing one shop; you’ll lead a vibrant portfolio of multi-venue outlets—from toys and sweets to photography and equipment hire. Your mission is to blend exceptional guest experiences with top-tier commercial performance. You will be a master of insight, using NPS, sales mix, footfall, and team data to implement improvements that elevate every guest's stay. You’ll be a highly visible leader, coaching your teams in real-time to ensure every venue is presented to brand standard, engaging, and safe.

Job Responsibility

Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation
Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency
Use NPS insights and guest comments to improve service flow, queue management and shop layout
Lead from the front during peak trading, supporting the team with real-time coaching and visibility
Ensure the photography and hire experiences are hassle-free, safe and add value to the guest stay
Full accountability for stock performance across all satellite shops including: Stock integrity & variances, Waste reduction, Product movement & rotation, Loss prevention routines, accurate tills & scanning
Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability
Work with Central Commercial teams to implement promotional activity, price reviews and range changes
Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection)
Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage
Ensure accurate payroll processes and support rota creation as required
Lead a multi-venue team through coaching, communication and daily operational support
Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention
Support 1:1s, PDPs, performance reviews and succession planning
Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience
Role-model Butlin’s Values and Leadership Behaviours across all retail outlets
Build a multi-skilled workforce able to flex across different shop types and support other retail areas
Drive retention by creating a supportive, positive and development-focused culture
Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security
Ensure strong cash handling routines including floats, safe checks, variances and escalation
Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas
Ensure all hire shop activity is safe, tracked, logged and well-documented (returns, damage checks, equipment cleaning)
Lead opening/closing routines and complete daily checks
Escalate risks and implement corrective actions promptly
Work closely with Commercial & Procurement to deliver range, promotions and price execution
Partner with Loss Prevention on stock variance, shrinkage and compliance
Collaborate with Entertainment and Guest Operations to support photography needs and resort events
Share best practice across resorts to improve consistency and performance
Support wider resort operations during peak arrival days and large-scale events

Requirements

Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail)
Strong understanding of stock controls, loss prevention, waste management and retail operations
Visual merchandising experience with the ability to execute seasonal layouts and impactful displays
Understanding of basic photography retail or willingness to learn photo sales processes
Experience managing labour to demand and working with multiskilled teams
Strong communicator able to motivate, coach and influence teams
Problem solver who can stay calm and lead across multiple venues during peak trading
Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs

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Satellites Manager

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