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Butlin's Logo Butlin's · Hospitality and Tourism

Satellites Manager

United Kingdom, Skegness Employment contract · Job Posted April 16, 2026
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Job Description

As our Satellites Manager, you are the heartbeat of our resort’s diverse retail world. You won’t just be managing one shop; you’ll lead a vibrant portfolio of multi-venue outlets—from toys and sweets to photography and equipment hire. Your mission is to blend exceptional guest experiences with top-tier commercial performance. You will be a master of insight, using NPS, sales mix, footfall, and team data to implement improvements that elevate every guest's stay. You’ll be a highly visible leader, coaching your teams in real-time to ensure every venue is presented to brand standard, engaging, and safe.

Job Responsibility

  • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation
  • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency
  • Use NPS insights and guest comments to improve service flow, queue management and shop layout
  • Lead from the front during peak trading, supporting the team with real-time coaching and visibility
  • Ensure the photography and hire experiences are hassle-free, safe and add value to the guest stay
  • Full accountability for stock performance across all satellite shops including: Stock integrity & variances, Waste reduction, Product movement & rotation, Loss prevention routines, accurate tills & scanning
  • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability
  • Work with Central Commercial teams to implement promotional activity, price reviews and range changes
  • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection)
  • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage
  • Ensure accurate payroll processes and support rota creation as required
  • Lead a multi-venue team through coaching, communication and daily operational support
  • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention
  • Support 1:1s, PDPs, performance reviews and succession planning
  • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience
  • Role-model Butlin’s Values and Leadership Behaviours across all retail outlets
  • Build a multi-skilled workforce able to flex across different shop types and support other retail areas
  • Drive retention by creating a supportive, positive and development-focused culture
  • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security
  • Ensure strong cash handling routines including floats, safe checks, variances and escalation
  • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas
  • Ensure all hire shop activity is safe, tracked, logged and well-documented (returns, damage checks, equipment cleaning)
  • Lead opening/closing routines and complete daily checks
  • Escalate risks and implement corrective actions promptly
  • Work closely with Commercial & Procurement to deliver range, promotions and price execution
  • Partner with Loss Prevention on stock variance, shrinkage and compliance
  • Collaborate with Entertainment and Guest Operations to support photography needs and resort events
  • Share best practice across resorts to improve consistency and performance
  • Support wider resort operations during peak arrival days and large-scale events

Requirements

  • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail)
  • Strong understanding of stock controls, loss prevention, waste management and retail operations
  • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays
  • Understanding of basic photography retail or willingness to learn photo sales processes
  • Experience managing labour to demand and working with multiskilled teams
  • Strong communicator able to motivate, coach and influence teams
  • Problem solver who can stay calm and lead across multiple venues during peak trading
  • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs
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