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The Security Platform Engineer is a key role responsible for operational security tasks, including monitoring, incident detection, and response. This position requires expertise in Palo Alto Firewall and SASE, along with strong analytical and communication skills. The ideal candidate will have a Bachelor's degree in Computer Science or a related field and at least 5 years of experience in security operations. This is a full-time position with rotating shifts.
Job Responsibility:
Facilitate problem resolution and mentoring for the overall team
perform operational security tasks such as performance and availability monitoring, log monitoring, security incident detection and response, security event reporting, and content maintenance (tuning)
detect and monitor escalated threats and suspicious activity affecting the organization's technology domain
administer the organization's security tools to gather security logs from environment
perform lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update
adhere to SOPs and notify stake holders on log flow/log format issues
document best practices
identify opportunities to make automations which will help the incident response team
perform security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure
carry out agreed maintenance tasks
ensure usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
perform defined tasks to monitor service delivery against service level agreements and maintain records of relevant information
investigate causes of incidents and seek resolution
escalate unresolved incidents and follow up until incident is resolved
provide service recovery, following resolution of incidents
document and close resolved incidents according to agreed procedures
investigate and identify root cause of incidents and assist with the implementation of agreed remedies and preventative measures
maintain knowledge of specific specialisms, provides detailed advice regarding their application
ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
log all such incidents in a timely manner with the required level of detail with all the necessary
cooperate with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution
Requirements:
Bachelor's degree in Computer Science or a related field
at least 5 years of experience in security operations
expertise in Palo Alto Firewall and SASE
strong analytical and communication skills
seasoned working knowledge on implementation and monitoring of any SIEM or security tools/technologies
seasoned knowledge on security architecture, worked across different security technologies
customer service orientated and pro-active thinking
problem solver who is highly driven and self-organized
great attention to detail
good analytical and logical thinking
excellent spoken and written communication skills
team player with the ability to work well with others and in group with colleagues and stakeholders