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As a SAP TM Architect, you will be responsible for guiding and supporting SAP Transportation Management (TM) solutions within Carrier’s SAP core landscape, supporting template deployments for North American operations. This role partners closely with the Digital Factory, Operations teams, and other Digital COEs to define, design, deploy, and sustain integrated SAP solutions. You will ensure alignment across Sales & Distribution, Materials Management, Logistics Execution, and Transportation Management, delivering scalable and sustainable solutions that support Carrier’s logistics and supply chain strategy.
Job Responsibility:
Monitoring and resolving SAP TM-related incidents within agreed SLAs
Performing root cause analysis for recurring issues and implementing permanent fixes
Documenting resolutions and maintaining a knowledge base for common issues
Supporting and maintaining existing SAP TM configurations aligned with business requirements
Applying minor and major configuration changes to ensure operational continuity
Validating and testing transport requests prior to production deployment
Troubleshooting and maintaining interfaces between SAP TM and other SAP modules (EWM, SD, MM) and external systems
Collaborating with technical teams to resolve IDoc, RFC, and API-related issues
Monitoring system performance and optimizing TM processes for efficiency
Ensuring timely execution of transportation planning and freight settlement jobs
Providing functional support to end users for TM processes such as freight order creation, carrier selection, and charge calculation
Conducting refresher training sessions and creating user guides for new functionalities
Participating in change request analysis and providing impact assessments
Supporting testing cycles including unit testing, integration testing, and UAT
Ensuring adherence to organizational compliance standards and audit requirements
Maintaining accurate documentation for configurations, processes, and support activities
Identifying opportunities for process automation and system enhancements
Supporting go-live and hypercare activities, troubleshooting in real time with operations teams
Requirements:
Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and relevant experience
5+ years of experience working as an SAP LE / SD Consultant
5+ years of experience working as an SAP WM Consultant
Hands-on experience leading multiple SAP implementation projects, with strong solution design and architecture capabilities
Experience with full configuration and implementation of Sales & Distribution and Logistics Execution
Strong functional knowledge in SAP MM / LE, including MRP, requisitions, purchase orders, inventory management, material valuation, inbound and outbound delivery processing, shipment processing, and shipment costing
Experience with at least 3 full life cycle SAP implementations, including production support
Strong understanding of logistics-based SAP modules including SD, MM, LE, and PP
Experience in requirements gathering, master data management, customization, configuration, testing, and training
Experience supporting manufacturing business processes such as MTS, MTO, and ETO models
Hands-on functional support experience for SAP EWM / WM, including: Outbound: wave management, transportation unit creation, pick/pack/ship