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Our client is leading the technical upgrade of their critical Financial and Procurement systems for a major branch of the Department of Defense (DoD), transitioning from SAP ECC to S/4 HANA. The project focuses on a fit-to-standard approach, minimizing customizations and aligning with S/4 HANA’s standard configuration. Key efforts include defining requirements for the upgrade and supporting business process re-engineering. cBEYONData + SMX is seeking an SAP Support SME. Support SMEs focus on user enablement, experience, and data readiness, ensuring users are prepared, supported, and engaged throughout the migration lifecycle.
Job Responsibility:
Delivering role-based and command-specific training, including over-the-shoulder support
Supporting help desk triage, user inquiries, and issue resolution
Developing and maintaining knowledge base content and engagement materials
Supporting town halls, AMA sessions, and Change Agent communications
Assessing master data quality and developing data cleansing recommendations
Creating UX design mockups and contributing to data catalogs
Exploring AI-enabled support capabilities (e.g., chatbot concepts)
Requirements:
Active Secret level clearance
7–10+ years in SAP Training, Change Management, UX, Testing, or Data Support roles
Strong communication, facilitation, and user-engagement skills
Prior DoD or federal ERP program experience required
Nice to have:
Experience supporting SAP S/4 environments preferred