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Amaris Consulting Logo Amaris Consulting · IT - Software Development

SAP Support Engineer

Vietnam, Hcm City · Job Posted January 13, 2026
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Job Description

ABOUT THE JOB: Provide first and second level support for SAP users, resolving incidents and service requests efficiently. Monitor SAP system performance and proactively identify potential issues. Assist in the configuration and maintenance of SAP modules according to business requirements. Collaborate with functional and technical teams to troubleshoot and resolve system errors. Document solutions, procedures, and user guides for recurring issues. Participate in SAP upgrades, testing, and implementation of new functionalities. Support end-users during UAT and training sessions. Ensure compliance with internal processes and security standards.

Job Responsibility

  • Provide first and second level support for SAP users, resolving incidents and service requests efficiently
  • Monitor SAP system performance and proactively identify potential issues
  • Assist in the configuration and maintenance of SAP modules according to business requirements
  • Collaborate with functional and technical teams to troubleshoot and resolve system errors
  • Document solutions, procedures, and user guides for recurring issues
  • Participate in SAP upgrades, testing, and implementation of new functionalities
  • Support end-users during UAT and training sessions
  • Ensure compliance with internal processes and security standards

Requirements

  • Bachelor’s degree in information technology, Computer Science, or a related field
  • Years of experience: Junior level: minimum of 2 years
  • Senior level: 5+ years with key achievements in SAP environments
  • Proficiency with SAP modules (e.g., FI, CO, MM, SD) and related tools
  • Experience with ticketing systems and incident management tools
  • Good command of English
  • Strong problem-solving and analytical skills
  • Strong communication skills and customer-oriented mindset
  • High adaptability and willingness to learn new technologies
  • Ability to work collaboratively within a team and independently when required

What we offer

  • Competitive salary and 13th-month salary
  • 14+ annual leaves per year
  • Premium healthcare insurance, starting from your probation period
  • Project reviews and yearly performance appraisals
  • Annual company trips
  • Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)
  • International team with flexible working time + hybrid working
  • Tailor-made career path
  • Technical workshops and training courses
  • Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries
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