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SAP Support Engineer

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BlackLine

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Location:
Poland , Krakow

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The SAP Support Engineer position is responsible for providing advanced support for SAP based software applications, handling complex customer support inquiries, performing in-depth troubleshooting, and coordinating with development teams to resolve issues. This role will also be involved in implementing enhancements and ensuring the stability and performance of SAP systems.

Job Responsibility:

  • Coordinate with customer to determine functional requirements and determine technical solutions for SAP based products
  • Analyze SAP data in support of proposed projects, business cases, and system requirements
  • Coordinate with customers, technical staff, and development teams to resolve issues with software applications and manage incidents
  • Use accepted project management, application development and documentation standards and processes
  • Test, implement, document and maintain SAP based software applications, including BAdI and other enhancements
  • Work as a member of a team and provide advanced support for applications
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
  • Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem
  • Identify what the customer is trying to accomplish
  • Use available knowledge & resources to provide possible solutions
  • Document client issue and process of resolution
  • Handle incoming support inquiries evaluate pros and cons, risks and benefits of different solution options
  • Communicates effectively to gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem
  • Act in accordance with best practices in Information Security and business process integrity
  • Demonstrate a deep understanding of the differences between SAP Classic, ECC and S4Hana
  • Know SAP tables concept and demonstrate proficiencies in using of standard SAP tables (AA, AP, AR and GL related)
  • Use FI/CO customization transactions and know how they corelate with BlackLine SAP based applications
  • Demonstrate proficiencies in all SAP based products/modules
  • Provide advisory support to Product Management Team and Development Team regarding functional changes for SAP based applications
  • Drive development and changes in systems and process improvement initiatives
  • Understand and support APIs and middleware related topics
  • Perform root cause analysis and escalate SAP support issues as well as enhancement requests
  • Work with development teams on internal coordination for incident

Requirements:

  • 6+ years of experience in SAP
  • 5+ years of experience in the support/key user role or any other client-facing role
  • College degree preferred but not required
  • SAP technical support
  • FI/CO module (AA, AP, AR and GL)
  • Experience with STMS or SAINT transaction
  • Basic ABAP knowledge and code understanding
  • CDS extension knowledge
  • Experience with BAdI and enhancements implementation
  • Incident management
  • Experience with working with development team and internal coordination for incidents
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to resolve issues with patience and understanding
  • Strong technical skill

Nice to have:

  • Strong accounting knowledge is a plus
  • Knowledge of SQL would be a plus
  • Any experience with business systems such as SAP, Oracle, PeopleSoft, Hyperion, etc. would be a plus
What we offer:
  • A technology-based company with a sense of adventure and a vision for the future
  • A culture that is kind, open, and accepting
  • A culture where BlackLiner's continued growth and learning is empowered
  • BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity

Additional Information:

Job Posted:
December 26, 2025

Work Type:
Hybrid work
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