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Sap Services Support Manager

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Randstad

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Location:
Canada , Scarborough

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

160000.00 - 175000.00 CAD / Year
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Job Description:

Our client, a leading organization in the vehicle distribution sector, is actively seeking an SAP Services & Support Manager to provide strategic and operational leadership for their SAP landscape. This permanent, hybrid role is critical for aligning the SAP roadmap with business goals and maximizing the product’s value across the enterprise. The successful candidate will lead the SAP Services and Support Team (S3), oversee the full product lifecycle (from design to upgrade), manage external vendors and system integrators, and act as the primary liaison between IT and various business units to drive continuous process improvements and efficient SAP service delivery.

Job Responsibility:

  • Strategic Leadership & Planning: Lead the development and execution of the long-term SAP roadmap, providing strategic oversight for all SAP services, architecture, and new module implementations to ensure alignment with organizational strategy and financial goals
  • Team & Operational Management: Provide guidance, coaching, and accountability for the SAP Services and Support Team (S3), fostering a culture of collaboration and continuous improvement (Kaizen). Manage the operational budget, maintain system documentation, and enforce ITIL/PMLC processes and regulatory compliance
  • Product Lifecycle & Delivery: Oversee the full systems development lifecycle for all SAP projects, enhancements, and upgrades. Ensure end-to-end service delivery, support, maintenance, and manage architecture and design to maximize SAP's value and user satisfaction
  • Stakeholder & Vendor Partnership: Act as the primary liaison between business units and IT, focusing on driving continuous process improvements through SAP applications. Manage all external vendors and system integrators, overseeing contract negotiation and monitoring performance to meet all service commitments

Requirements:

  • University Degree in Computer Science, Information Systems, Business Administration, or a related field
  • 7+ years of progressive IT management experience, including 5+ years of leadership managing mid- to large-size teams and influencing senior stakeholders
  • 5+ years managing an SAP Centre of Excellence or equivalent, including external partner service delivery and process development to maximize SAP ROI
  • 5+ years of extensive SAP experience (functional/development), including landscape management, cloud applications (e.g., IBP, BTP), and system integration
  • 5+ years focused on driving business process enhancements and user experience through SAP investments
  • 3+ years leading major projects or initiatives (Agile/Waterfall knowledge preferred)
  • Exceptional leadership, team-building, and matrix management skills
  • Strong expertise in budget planning, vendor management, project management, and stakeholder engagement
  • Excellent communication, presentation, and interpersonal skills
  • Proven investigative and complex problem-solving abilities
  • Proficient in IT service and support frameworks (e.g., ITIL, PMLC)
  • Self-starter with the ability to translate business needs to technical design and work effectively across all organizational levels
What we offer:
  • A hybrid work environment
  • A work environment built on teamwork, flexibility, and respect
  • Professional growth and development programs to help advance your career
  • A focus on respect for people and continuous improvement
  • Condensed work week during the summer (Summer Hours)

Additional Information:

Job Posted:
February 13, 2026

Expiration:
April 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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